Head – Client Leadership Jobs

Mindshare Worldwide

Location:
India, Mumbai

Category:
-

Contract Type:
Not provided

Salary:

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Job Description:

Mindshare, a GroupM company and part of WPP, is seeking a dynamic and experienced Head of Client Leadership to lead the relationship with one of our largest global FMCG clients. This pivotal role demands a strategic leader capable of driving innovation, fostering strong client partnerships, and ensuring the delivery of award-winning work across communications and media planning, including digital, performance, ecommerce, and content. As Head of Client Leadership, you will be the primary point of contact for the client, responsible for maintaining the quality of contracted services, identifying opportunities for additional assignments, and championing bold ideas. This role offers a unique opportunity to fuse data, consumer insights, brand strategy, and creativity to deliver exceptional results. As a member of the Fulcrum Leadership Team, you will contribute to the profitable and efficient management of the account portfolio, overseeing resource allocation, processes, and systems.

Job Responsibility:

Client Relationship Leadership: Consolidate and strengthen senior client relationships, positioning Mindshare as a trusted business partner and fearless advocate for innovative solutions
Cultivate client satisfaction through proactive feedback solicitation and a consultative approach
Act as a client visionary, providing valuable perspectives based on a deep understanding of their business landscape, challenges, and opportunities
Develop and execute comprehensive strategic approaches aligned with the client’s business objectives, overseeing annual planning with the client team
Day to day point of contact for other client non -campaign related matters
Strategic & Financial Oversight: Oversee business financial accounting, ensuring accuracy and compliance
Manage campaign development schedules and investment charters, including the status of POs/partnerships, risk mitigation for campaign/project delays, and commercial commitments
Supervise, support, and manage work related to business growth and strategic development initiatives
Team Leadership & Collaboration: Inspire and unify the team by articulating shared goals and fostering a collaborative environment
Lead and establish collaborative operating models across senior stakeholders from specialist functions such as Measurement, Data Analytics, and Content
Uphold a talent-centric approach in all operations, building a performance-oriented and motivated team
Review agency capabilities & resources needed to service clients
Innovation & Thought Leadership: Drive thought leadership and industry-defining work through structured communication planning and full utilization of cross-functional WPP capabilities
Develop a roadmap for transforming and maturing the client’s approach to media and beyond
Work with Choreograph, GroupM Investment, Talent, and delivery teams on solutions as outputs from digital maturity assessments
Determine strategic segment/audience review consumer journey, media touchpoints, and engagements using a guided measurement framework to determine KPIs

Requirements:

Minimum 18-20 years of work experience in business consultancy, marketing, media agency setup, or a strategic planning role
At least 5 years spent working on media/communications planning related business
Proven track record of collaborating with key decision-makers within organizations
Extensive experience engaging with various stakeholders, including suppliers, advertising/marketing agencies, and media owners
Experience of working on large FMCG and CPG brands is a must
Deep understanding of the media landscape, industry intricacies, business dynamics, brand nuances, and consumer insights
Comprehensive understanding of business principles and practices, with the ability to perceive issues from financial and commercial perspectives
Strong business acumen & Commercial Orientation, understands allocation of resources and the right proposition selling to clients
Ability to understand Offline & Online and their role in shaping clients’ businesses
Understanding of media buying/ planning/ brand investments/ tools used

Nice to have:

Relationship Building: Cultivating trust and positive relationships with clients is key for long-term success
Problem-Solving: Proactively identifying and resolving client issues demonstrates competence and commitment to their satisfaction
Knowledge of Products/Services: A thorough understanding of a company’s offerings allows client leaders to provide informed guidance and solutions
Influence: Effectively guiding clients toward the best solutions for their needs without being overly assertive
Exceptional team management abilities that foster a unified and esteemed work environment
Highly refined presentation and facilitation skills
Seasoned in overseeing substantial projects and managing their successful execution
Acute inquisitiveness and understanding of an entrepreneur’s mindset

Additional Information:

Job Posted:
December 10, 2025

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Head – Client Leadership