CrawlJobs Logo

Head – Client Leadership

mindshareworld.com Logo

Mindshare Worldwide

Location Icon

Location:
India , Mumbai

Category Icon
Category:
-

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided

Job Description:

Mindshare, a GroupM company and part of WPP, is seeking a dynamic and experienced Head of Client Leadership to lead the relationship with one of our largest global FMCG clients. This pivotal role demands a strategic leader capable of driving innovation, fostering strong client partnerships, and ensuring the delivery of award-winning work across communications and media planning, including digital, performance, ecommerce, and content. As Head of Client Leadership, you will be the primary point of contact for the client, responsible for maintaining the quality of contracted services, identifying opportunities for additional assignments, and championing bold ideas. This role offers a unique opportunity to fuse data, consumer insights, brand strategy, and creativity to deliver exceptional results. As a member of the Fulcrum Leadership Team, you will contribute to the profitable and efficient management of the account portfolio, overseeing resource allocation, processes, and systems.

Job Responsibility:

  • Client Relationship Leadership: Consolidate and strengthen senior client relationships, positioning Mindshare as a trusted business partner and fearless advocate for innovative solutions
  • Cultivate client satisfaction through proactive feedback solicitation and a consultative approach
  • Act as a client visionary, providing valuable perspectives based on a deep understanding of their business landscape, challenges, and opportunities
  • Develop and execute comprehensive strategic approaches aligned with the client’s business objectives, overseeing annual planning with the client team
  • Day to day point of contact for other client non -campaign related matters
  • Strategic & Financial Oversight: Oversee business financial accounting, ensuring accuracy and compliance
  • Manage campaign development schedules and investment charters, including the status of POs/partnerships, risk mitigation for campaign/project delays, and commercial commitments
  • Supervise, support, and manage work related to business growth and strategic development initiatives
  • Team Leadership & Collaboration: Inspire and unify the team by articulating shared goals and fostering a collaborative environment
  • Lead and establish collaborative operating models across senior stakeholders from specialist functions such as Measurement, Data Analytics, and Content
  • Uphold a talent-centric approach in all operations, building a performance-oriented and motivated team
  • Review agency capabilities & resources needed to service clients
  • Innovation & Thought Leadership: Drive thought leadership and industry-defining work through structured communication planning and full utilization of cross-functional WPP capabilities
  • Develop a roadmap for transforming and maturing the client’s approach to media and beyond
  • Work with Choreograph, GroupM Investment, Talent, and delivery teams on solutions as outputs from digital maturity assessments
  • Determine strategic segment/audience review consumer journey, media touchpoints, and engagements using a guided measurement framework to determine KPIs

Requirements:

  • Minimum 18-20 years of work experience in business consultancy, marketing, media agency setup, or a strategic planning role
  • At least 5 years spent working on media/communications planning related business
  • Proven track record of collaborating with key decision-makers within organizations
  • Extensive experience engaging with various stakeholders, including suppliers, advertising/marketing agencies, and media owners
  • Experience of working on large FMCG and CPG brands is a must
  • Deep understanding of the media landscape, industry intricacies, business dynamics, brand nuances, and consumer insights
  • Comprehensive understanding of business principles and practices, with the ability to perceive issues from financial and commercial perspectives
  • Strong business acumen & Commercial Orientation, understands allocation of resources and the right proposition selling to clients
  • Ability to understand Offline & Online and their role in shaping clients’ businesses
  • Understanding of media buying/ planning/ brand investments/ tools used

Nice to have:

  • Relationship Building: Cultivating trust and positive relationships with clients is key for long-term success
  • Problem-Solving: Proactively identifying and resolving client issues demonstrates competence and commitment to their satisfaction
  • Knowledge of Products/Services: A thorough understanding of a company’s offerings allows client leaders to provide informed guidance and solutions
  • Influence: Effectively guiding clients toward the best solutions for their needs without being overly assertive
  • Exceptional team management abilities that foster a unified and esteemed work environment
  • Highly refined presentation and facilitation skills
  • Seasoned in overseeing substantial projects and managing their successful execution
  • Acute inquisitiveness and understanding of an entrepreneur’s mindset

Additional Information:

Job Posted:
December 10, 2025

Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Head – Client Leadership

Head of Private Client Department

Battens Solicitors is seeking an experienced and strategic leader to head our Pr...
Location
Location
United Kingdom , Bath; Poundbury; Wareham
Salary
Salary:
Not provided
battens.co.uk Logo
Battens Solicitors
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in team leadership and departmental management
  • Strong expertise in private client law, ideally including Trusts
  • A collaborative and proactive approach to problem-solving
  • Confidence in managing performance, mentoring staff, and driving growth
  • Minimum 10 years PQE
Job Responsibility
Job Responsibility
  • Lead and manage a team of 30 across 7 offices
  • Set and implement the department’s strategic direction
  • Ensure high standards of service in complex areas, including trusts, wills, probate, and estate planning
  • Oversee all aspects of employee management, with support from our HR team
  • Handle client relationships with professionalism and care
  • Lead and conduct business development
  • The role will include growth, technical skill and supervision
  • Running your own caseload
What we offer
What we offer
  • Group pension scheme with salary sacrifice and a 4% employer contribution
  • Income protection
  • 25 days annual leave, increasing to 30 with length of service
  • Free conveyancing and discounted legal services
  • Recruitment bonus scheme
  • Birthday leave – enjoy an extra day off on your Birthday
  • Employee Assistance Programme
  • Critical illness cover
  • Life assurance from your first day of employment
  • Fulltime
Read More
Arrow Right

Head of Private Client Solicitor

Fantastic opportunity for a senior private client solicitor looking to step into...
Location
Location
United Kingdom , Billericay
Salary
Salary:
Not provided
https://www.douglas-scott.co.uk Logo
Douglas Scott
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Qualified Solicitor with significant experience in private client law
  • confident managing a varied caseload independently
  • comfortable in a leadership or supervisory capacity
  • strong client care skills and ability to develop and maintain trusted client relationships
  • commercially minded with a proactive approach to business development and growing the department
Job Responsibility
Job Responsibility
  • Managing and developing a broad caseload of private client matters including wills, probate, and estate administration
  • inheritance tax planning
  • trusts and estate planning
  • lasting powers of attorney and court of protection matters
  • supervising and mentoring junior team members
  • ensuring compliance and excellent service standards
  • contributing to the strategic growth of the department
What we offer
What we offer
  • Salary up to £60,000, negotiable depending on experience
  • key leadership role within a well-established firm
  • supportive working culture
  • opportunities for continued progression and long-term impact
  • Fulltime
Read More
Arrow Right

Locum Head of Private Client

I am working with a lovely firm who are seeking an experienced Private Client So...
Location
Location
United Kingdom , Solihull
Salary
Salary:
Not provided
https://www.douglas-scott.co.uk Logo
Douglas Scott
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years PQE in Private Client work
  • Confident team leader and client communicator
  • Able to work independently and manage files start to finish
  • Familiar with case management and Solicitors’ Accounts Rules
Job Responsibility
Job Responsibility
  • Managing a varied caseload: Wills, LPAs, Trusts, Tax, Probate
  • Supervising and supporting a small team
  • Ensuring compliance and high service standards
  • Fulltime
Read More
Arrow Right

Private Client Head of Department

A highly regarded, well-established law firm in South West London is seeking an ...
Location
Location
United Kingdom , New Malden
Salary
Salary:
85000.00 GBP / Year
https://www.douglas-scott.co.uk Logo
Douglas Scott
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Qualified solicitor with significant experience in private client law
  • proven track record of leadership and managing a team
  • strong technical expertise in wills, trusts, and estate planning
  • excellent client management skills with the ability to build and sustain relationships
  • strategic thinker with commercial mindset and proactive approach to business development
Job Responsibility
Job Responsibility
  • Lead and manage the Private Client Department, ensuring exceptional client service and operational efficiency
  • handle a varied caseload of private client matters, including wills, trusts, probate, estate planning, and tax advice
  • provide strategic direction to the department, ensuring growth and business development
  • develop and maintain strong client relationships, acting as a trusted advisor
  • mentor and support junior team members, fostering a collaborative and high-performing culture
What we offer
What we offer
  • Performance-based bonus
  • flexible working
  • private medical insurance
  • social events
  • Fulltime
Read More
Arrow Right

Head of Private Client Solicitor

This is a fantastic opportunity for a senior private client solicitor who’s look...
Location
Location
United Kingdom , Billericay, Essex
Salary
Salary:
50000.00 - 60000.00 GBP / Year
https://www.douglas-scott.co.uk Logo
Douglas Scott
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A qualified Solicitor with significant experience in private client law
  • Confident managing a varied caseload independently
  • Comfortable in a leadership or supervisory capacity
  • Strong on client care and able to develop and maintain trusted client relationships
  • Commercially minded, with a proactive approach to business development and growing the department
Job Responsibility
Job Responsibility
  • Managing and developing a broad caseload of private client matters including Wills, probate, and estate administration
  • Inheritance tax planning
  • Trusts and estate planning
  • Lasting Powers of Attorney and Court of Protection matters
  • Supervising and mentoring junior team members
  • Ensuring compliance and excellent service standards
  • Contributing to the strategic growth of the department
What we offer
What we offer
  • A key leadership role within a well-established and respected firm
  • Supportive working culture with genuine autonomy
  • Opportunities for continued progression and long-term impact
  • Fulltime
Read More
Arrow Right

Global Head of Securities Finance Client Operations

The successful individual will be a key member of the Securities Finance Operati...
Location
Location
Ireland , Dublin
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Senior and relevant experience, including significant years of experience in a managerial role within Operations, and/or a similar position with a strong internal operational focus on client-related activities
  • Subject Matter Expertise in multiple or specific skill sets, business areas, or products relevant to Operations
  • Exceptional internal stakeholder management skills, with the ability to build long-term relationships with business partners (e.g., Client Executives, Product teams) and senior stakeholders
  • Outstanding communication and presentation skills, capable of leading senior internal stakeholder meetings (e.g., Steering Committees) to discuss client-related operational matters and strategies
  • Significant industry knowledge and experience
  • Robust commercial awareness and understanding of the Securities Finance business is a benefit.
Job Responsibility
Job Responsibility
  • Develop, implement, and maintain comprehensive client scorecards, integrating key performance indicators such as Straight-Through Processing (STP) rates and wallet share
  • Review and drive decrease of client related manual, bespoke and End-User Computing (EUC) processes
  • Serve as the primary point of contact for client inquiries from Business Unit, efficiently triaging and directing them to the appropriate internal subject matter experts
  • Centralise reporting of client escalations and complaints
  • Assess the potential impact of new client engagements and product launches on operational capacity, risk exposure, and the introduction of new End-User Computing (EUC) tools
  • Engage with Product on changes requested by existing clients
  • Evaluate the impact of such changes on STP and overall operational efficiency
  • Manage the execution of operational aspects of change management
  • Proactive risk management and cooperation with necessary internal stakeholders to minimise operational and project risk
  • Advise and coach new or junior level staff on procedures and work processes across multiple departments.
What we offer
What we offer
  • Competitive base salary reviewed annually
  • Hybrid working model (up to 2 days working at home per week)
  • Business casual workplace
  • Additional benefits to support you and your family to be well, live well, and save well.
  • Fulltime
Read More
Arrow Right

Sanctions Director - Head of Banking Client Risk Management & Advisory

The Head of Client Risk Management & Advisory in Banking Sanctions is a senior I...
Location
Location
United States , Washington, DC
Salary
Salary:
170000.00 - 300000.00 USD / Year
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10 years+ experience in the Financial Services Industry and/or government
  • Graduate degree, BS or concentration in Business Administration, Legal and/or Finance
  • Sanctions SME with proven track record in managing sanctions programs in complex organizations
  • Leadership skills including ability to work effectively and drive results with a virtual global team
  • Experience managing diverse teams, and comfort navigating complex, matrixed organizations
  • Knowledge of the U.S. and/or European Union/UK regulatory environment
  • Highly motivated, strong attention to detail, team oriented, organized
  • Strong presentation skills with the ability to articulate complex problems and solutions through concise and clear messaging
  • Demonstrated ability to assess complex issues through root cause analysis and other analytical techniques, structure potential solutions, and drive to resolution with senior stakeholders
  • Ability to influence and lead people across cultures at a senior level using sound judgment and successful execution, understanding how to operate effectively across diverse businesses
Job Responsibility
Job Responsibility
  • Building awareness of client sanctions risks through a strong working relationship with key regional and global stakeholders, including management of multiple Line of Business, Functions, and Internal Audit
  • Interacting effectively with regulators, in coordinating with the Citi’s regulatory team
  • Understanding industry trends, emerging issues, and regulatory expectations, developing practical solutions to complex problems
  • Providing monitoring and oversight of Banking controls and execution around clients, ensuring identification, escalation, and remediation of control gaps in a timely way
  • Monitoring Banking’s compliance with requirements set forth by the US Department of the Treasury's Office of Foreign Assets Control (OFAC) and United Kingdom’s Office of Financial Sanctions Implementation (OFSI) or other EU country equivalents, issuing Monitoring Reports where appropriate
  • Monitoring ICRM Banking Sanctions adherence to relevant policies and procedures related to execution of processes designed to implement the global sanctions program
  • Partnering with stakeholders in implementing Sanctions-related regulatory change
  • Managing a dedicated team for the sanctions’ compliance review of clients and client activity as well as escalations of risks identified in KYC onboarding and renewal questionnaires
  • Managing the monitoring and specialized review of sanctions risks associated with specific clients, sectors, or geographies to advise the business on appropriate sanctions risk management measures
  • Managing a process for the review of sanctions-related enhanced due diligence as part of client onboarding, renewal, or episodic reviews
What we offer
What we offer
  • medical, dental & vision coverage
  • 401(k)
  • life, accident, and disability insurance
  • wellness programs
  • paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
  • Fulltime
Read More
Arrow Right

Svp of client services

Do you love to solve marketing problems? Are you truly strategic and go beyond m...
Location
Location
United States , Phoenix
Salary
Salary:
Not provided
zionandzion.com Logo
Zion & Zion
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 15 years or more of account management experience
  • 15 years or more of marketing experience
  • A bachelor’s in marketing, business or a related discipline (MBA is a definite plus but not required)
  • Extensive understanding of complex business concepts and how marketing efforts should support clients’ strategic goals
  • A strong personality that will be immediately perceived by clients as providing leadership
  • Proven ability to manage complex multiple clients and expertly set client expectations
  • Ability to foresee challenges/issues with client accounts before they happen and propose solutions
  • Ability to build relationships with internal team members to create a productive and collaborative work environment (both within the client services team and cross-departmentally)
  • Ability to identify potential new clients to the organization
Job Responsibility
Job Responsibility
  • Be an active and strategic member of the agency’s leadership team
  • Oversee client services team and internal processes
  • Mentor team members from multiple departments, not just within the client services team
  • Provide influence and leadership across the entire agency, working directly with other team leaders and other teams’ individual team members
  • Collaborate and provide leadership to develop new agency offerings and strategic approaches
  • Come up to speed and actively adopt key consulting principles similar to those used by McKinsey, BCG, and Bain (training will be provided by our agency)
  • Be the strategic interface between key clients and the agency
  • Lead the development of advertising strategies
  • media plans
  • MarTech solutions
Read More
Arrow Right