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HC & Insurance Operations Senior Rep.

India, Chennai · Job Posted May 05, 2026
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Job Description

The Senior Representative in HC & Insurance Operations is responsible for analyzing customer insurance requests and processing them according to standard operating procedures. Candidates should possess excellent analytical skills, basic insurance knowledge, and effective communication abilities. The role requires flexibility to work night shifts and adapt to changing client requirements. A graduation degree with English as a compulsory subject is required. Candidates should be ready to support the team during crisis periods and be willing to work overtime as needed. This position offers an opportunity to grow in a dynamic environment while ensuring timely completion of transactions to meet client SLAs.

Job Responsibility

  • Read and understand the process documents provided by the customer
  • Analyse the insurance request received from the customer and process as per standard operating procedures
  • Familiarize, navigate multiple client applications and capture the necessary information to process customer request
  • Ensuring accurate and timely completion of transactions to meet or exceed client SLAs
  • Organizing and completing tasks according to assigned priorities

Requirements

  • Fresher from any graduation with excellent analytical skills
  • Basic insurance knowledge
  • Should have typing speed with minimum 21 WPM
  • Ready to work in complete Night Shift
  • Excellent verbal/oral communication skill
  • Candidate should be flexible & support team during crisis period
  • Ready to relocate as per the business requirement
  • Able to adapt quickly in a rapidly changing environment
  • Should be confident, aggressive and result oriented

Nice to have

  • Ability to communicate (oral/written) effectively to exchange information with our client
  • Any Graduate with English as a compulsory subject
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