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Hc & Insurance Operations Processing Sr Rep

United States, Plano Employment contract · Job Posted June 29, 2026
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Job Description

Join our team as a Senior Healthcare and Insurance Operations Representative! Leverage your expertise in claims processing, insurance operations, and data entry to deliver high-quality service. Collaborate with a dynamic team, streamline workflows, and help clients achieve operational excellence. Grow your career with NTT DATA in a fast-paced, supportive environment.

Job Responsibility

  • Review and process insurance claims
  • Validate Member, Provider and other Claim’s information
  • Determine accurate payment criteria for clearing pending claims based on defined Policy and Procedure
  • Coordination of Claim Benefits based on the Policy & Procedure
  • Maintain productivity goals, quality standards and aging timeframes
  • Scrutinizing Medical Claim Documents and settlements
  • Organizing and completing tasks per assigned priorities
  • Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team
  • Resolving complex situations following pre-established guidelines

Requirements

  • University degree or equivalent that required formal studies of the English language and basic Math
  • 6+ months of experience where you had to apply business rules to varying fact situations and make appropriate decisions
  • 6+ months of data entry experience that required a focus on quality including attention to detail, accuracy, and accountability for your work product
  • 6+ months of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools
  • 6+ months of experience that required prioritizing your workload to meet deadlines

Nice to have

  • Ability to communicate (oral/written) effectively to exchange information with our client
  • Commerce graduate with English as a compulsory subject

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