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Serve a key part of the game-day team at PNC Field by providing fast, friendly, and efficient mobile beer service to fans throughout the seating areas during RailRiders events. This role focuses on selling and delivering beverages directly to guests, accurately handling electronic payments, maintaining proper inventory, and delivering excellent customer service in a lively, high-volume sports environment.
Job Responsibility:
Greet customers in a friendly, energetic, and professional manner
Sell beer and other approved beverages directly to fans throughout assigned seating areas
Provide fast, friendly, and courteous customer service in a high-volume, game day environment
Accurately handle electronic payments through point-of-sale (POS) systems
Verify guest age and uphold responsible alcohol service standards at all times in compliance with company and PLCB regulations
Carry, transport, and manage beverage inventory during events
Maintain a clean and organized work area, including beverage containers and equipment
Communicate effectively with supervisors and team members regarding inventory and service needs
Comply with food safety, alcohol service and venue regulations
Contribute to a positive and exciting fan experience throughout RailRiders events
Requirements:
Previous customer service or guest services experience preferred
Experience in live entertainment, sports, or hospitality settings is an asset
Knowledge of alcohol service is preferred
Ability to provide fast, friendly, and efficient service in a high-pressure, high-volume setting
Excellent verbal and interpersonal communication skills
Ability to handle electronic payments through the point-of-sale (POS) systems
Knowledge of responsible alcohol service practices, including ID verification
Ability to multitask and manage time effectively during busy periods
Strong attention to detail and accuracy in transactions
Ability to work independently and exercise sound judgement
Ability to remain professional and positive in a fast-paced, high-volume environment
Flexibility to adjust to last-minute changes and operational needs