Hardware Technician

• Prepare hardware for customer delivery by installing required applications and completing encryption key configuration according to documented specifications
• Process service and repair requests with accuracy, ensuring each item is handled in line with quality and security expectations
• Provide first-level assistance to customers and coworkers by diagnosing basic hardware and software issues and resolving common technical problems
• Follow established compliance and security protocols consistently when handling devices, software, and sensitive configuration activities
• Track assigned work carefully, maintain an efficient pace, and ensure orders are completed correctly and on schedule
• Support inventory organization by helping monitor equipment locations, stock availability, and proper allocation of materials
• Collaborate with the deployment team to meet operational goals while adapting to shifting priorities and workload demands
• Contribute to additional technical and departmental tasks as business needs require

• Prior experience in an IT, hardware support, deployment, or similar technical environment
• Working knowledge of Microsoft 365 applications, including Outlook, Excel, and Word
• Comfort using Windows operating systems in a work setting
• Ability to install hardware and software and perform basic troubleshooting independently
• Familiarity with customer support practices and clear technical communication
• Strong attention to detail with the ability to manage multiple tasks effectively
• Ability to remain composed and productive in high-pressure situations
• Experience with Active Directory is a plus

Experience with Active Directory

• medical
• vision
• dental
• life and disability insurance
• 401(k) plan