CrawlJobs Logo

Hardware Services Lead

whitehallresources.com Logo

Whitehall Resources Ltd

Location Icon

Location:
United Kingdom , Berkshire

Category Icon

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided

Job Description:

Our client are seeking a Hardware Services Lead to oversee and manage a team of up to 15 engineers across several core sites. This role is pivotal in ensuring the smooth delivery of second-line hardware support, laptop deployments, IT peripherals, procurement fulfilment, and mobile data/SIM management. The successful candidate will combine strong leadership with technical expertise, driving operational excellence through KPIs, SLAs, and supplier engagement.

Job Responsibility:

  • Lead and manage a distributed team of up to 15 hardware support engineers
  • Conduct monthly 1-2-1s, performance reviews, and provide coaching to drive professional growth
  • Foster a collaborative, accountable, and customer-focused team culture
  • Oversee second-line break/fix support for laptops, desktops, and IT peripherals
  • Manage laptop deployments, refresh cycles, and peripheral distribution across multiple sites
  • Ensure timely procurement fulfilment of hardware and accessories
  • Administer mobile data and SIM usage, ensuring compliance and cost efficiency
  • Define, monitor, and report against KPIs and SLAs to ensure service excellence
  • Implement continuous improvement initiatives to enhance efficiency and user experience
  • Maintain accurate records of assets, usage, and procurement activities
  • Act as the primary point of contact for hardware and mobile service suppliers

Requirements:

  • Proven experience in leading IT hardware support teams across multiple sites
  • Strong knowledge of laptop deployment, break/fix processes, and IT peripheral management
  • Experience in procurement fulfilment and supplier management
  • Familiarity with mobile data/SIM administration and usage monitoring
  • Excellent organisational, communication, and stakeholder management skills
  • Ability to define and track KPIs and SLAs, with a focus on continuous improvement
  • Strong problem-solving skills and a proactive approach to risk management
  • Clear communicator with the ability to translate technical issues into business language
  • Practical, solution-oriented mindset with a focus on efficiency and accountability
  • Collaborative leader who empowers teams and builds strong supplier relationships
  • Detail-oriented with a commitment to governance and service excellence
  • Eligible for SC Clearance

Additional Information:

Job Posted:
January 31, 2026

Work Type:
On-site work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Hardware Services Lead

Lead Resident Engineer – Service Provider Customer

This role has been designed as ‘Hybrid’ with an expectation that you will work o...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor degree in engineering with 12+ of experience with relevant network troubleshooting experience
  • Proven experience in designing and managing large service Provider networks
  • Strong influencing skills, design, consultation, and presentation experience directly related to operational experience
  • Understand Network security, Service provider core & edge network, Data centre troubleshoot complicated hardware and software issues, replicate customer environments and network problems in the lab
  • Strong Junos skills and understanding of product architectures
  • Strong Network security, Service Provider, data centre, large Enterprise/ISP network design & solution provider skills
  • The ability to work independently and to function in a team environment
  • Strong customer interface and presentation skills
  • Effective communication and teamwork skills as the role works with many organizations within Juniper as well as with the customer
  • Effective written communications as the status of Design projects and network problems must be regularly communicated
Job Responsibility
Job Responsibility
  • Hold design and information-gathering workshops with the Customer to understand the Customer’s existing network design
  • Identifies, researches, and resolves technical problems of a diverse scope, where analysis of data requires evaluation of identifiable factors
  • Assist to customer/partner for troubleshooting the network’s design and architecture issues, analysing network and device configurations
  • Works internally with Juniper SE and Engineering team to relay & drive functionality requirements specific to customer environment
  • Works closely with other resident engineers, customer and Juniper Technical Assistance Centre to optimize network
  • Acts as a customer technical liaison for Juniper Networks support and development teams
  • Testing product features and functionality to provide solution post implementation to meet design requirement
  • Providing deployment guidance to ensure that implementations are consistent with design specifications
  • Applying extensive industry experience to improve network performance and proactively analyse potential enhancements
  • Evaluating technical specifications for interoperability
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right

Infrastructure Consultant for Bosch Location Infrastructure Services (LIS Site Lead)

As the Infrastructure Consultant for Bosch Locations, you ensure effective and t...
Location
Location
Poland , Łódź
Salary
Salary:
Not provided
https://www.bosch.pl/ Logo
Robert Bosch Sp. z o.o.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Infrastructure Consulting Knowledge
  • Generic Understanding of IT Infrastructure Services and Products (Server, Storage, Network etc.)
  • Proven ability to Consult upon these Services and their Integration into an existing or new Environment
  • Basic understanding of Business Planning and Hardware Lifecycle processes
  • Ability to analyze and abstract customer demands and match against existing Infrastructure Services
  • Ability to communicate, consult and advise complex Infrastructure Use Cases to critical decision makers on management level
  • Understanding of Data Center and IT Room concepts
  • Basic Understanding of Data Center Facility technology (e.g. Electrical, A/C)
  • Experience with access management processes and tools
  • Advanced Communication, Presentation and Consulting Skills
Job Responsibility
Job Responsibility
  • Location Infrastructure Consulting
  • Consult on and Integrate BD standard Infrastructure Products into local environment
  • Support the ordering process by providing the specification for the Bill of Material
  • Build and maintain a relationship with all relevant stakeholders in your Sites
  • Drive Infrastructure related Business Plan for Site and support Hardware Lifecycle for Infrastructure on site
  • Make Site Business Responsible aware and plan mitigation actions for Infrastructure related Risks
  • Data Management
  • Responsible for maintaining Site and Room data in all related tools
  • Be aware and support update of relevant Device-data in all related tools
  • IT Room Operations & Access Management
What we offer
What we offer
  • Competitive salary + annual bonus
  • Hybrid work with flexible working hours
  • Referral Bonus Program
  • Copyright costs for IT employees
  • Complex environment of working, professional support and possibility to share knowledge and best practices
  • Ongoing development opportunities in a multinational environment
  • Broad access to professional trainings (incl. language courses), conferences and webinars
  • Private medical care and life insurance
  • Cafeteria System with multiple benefits (incl. MultiSport, shopping vouchers, cinema tickets, etc.)
  • Prepaid Lunch Card
  • Fulltime
Read More
Arrow Right

Department Lead

The Department Lead manages overall operations within a specific department and ...
Location
Location
Salary
Salary:
Not provided
acehardware.com Logo
ACE Hardware
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous retail experience required
  • Hardware experience preferred
  • High School or GED equivalent
  • Completion of NHRA Advanced Course in Hardware Retailing recommended
  • Physical Demands: Standing, walking, lifting (up to 50lbs) and climbing
Job Responsibility
Job Responsibility
  • Provide positive representation of the store
  • Proactively assist customers in solving problems
  • Greet customers entering and throughout the store
  • Thank customers when finished and when they are leaving the store
  • Provide a friendly, outgoing demeanor
  • work well with customers as well as associates
  • Ensure all calls and pages are answered promptly, courteously and effectively
  • Handle customer complaints
  • Possess excellent product knowledge and knowledge of store layout and location of products
  • Responsible for opening and closing the store 2-3 times a week
Read More
Arrow Right

Department Lead

Skye Bridge LLC, an ACE Hardware retailer is looking for an individual to fill t...
Location
Location
Salary
Salary:
Not provided
acehardware.com Logo
ACE Hardware
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Able to communicate professionally with customers and team members
  • Skilled at providing prompt, friendly and attentive customer service
  • Strong organizational skills with a passion for details
  • Willing to learn all areas of the store and help train others
  • Ability to follow ALL safety standards and requirements
  • Knowledge and experience of various departments is strongly desired
  • A consistent pattern of on-time attendance
  • Flexible schedule including evenings, weekends, and holidays
  • Ability to exert moderate, though not constant, physical effort - typically involving some combination of climbing and balancing, stooping, kneeling, crouching and crawling
  • Must be able to stand and walk for extended periods of time
Job Responsibility
Job Responsibility
  • Helping maintain process and procedure adherence through the checkout process
  • Track & grow the ACE rewards utilization for the store's customer base
  • Manage AceHardware.com orders and record keeping protocols
Read More
Arrow Right

Lead Sales Associate

We are seeking outgoing, friendly, and helpful team members to welcome and assis...
Location
Location
United States , Montebello
Salary
Salary:
17.00 - 18.00 USD / Hour
acehardware.com Logo
ACE Hardware
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 2 years of experience in hardware retail
  • Expertise in at least one of the following categories: Hardware, Electrical, Plumbing, Tools, Paint
  • Ability to lift to 50 lbs
  • Fluency in Spanish is preferred
Job Responsibility
Job Responsibility
  • Unlock and secure the premises, turn on lights and equipment, and perform opening/closing cash counts
  • Process sales, handle cash, credit cards, and checks, and manage the cash register accurately
  • Arrange merchandise, create attractive displays, and ensure the sales floor is clean, organized, and well-stocked
  • Conduct stock counts, receive new inventory, and maintain organized backroom stock
  • Ability to work early mornings, late nights, and weekends, as the role requires exclusive opening or closing shifts
  • Work directly with customers, welcoming them and helping them find everything they need to complete their project in one trip
  • Be on your feet for most of your shift (4 to 8 hours)
What we offer
What we offer
  • Employee discounts on product
  • Perkspot discounts on services and products
  • Free uniform shirts, vests, and more
Read More
Arrow Right

HPC Technical Consultant

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way...
Location
Location
United States
Salary
Salary:
78700.00 - 181200.00 USD / Year
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Lead and on site team of HPE service engineers
  • Set daily priorities based on the customer case load
  • Interact with and keep the customer up to date on case progress
  • Interpret log files and assist site engineers on case resolution with targeted repairs
  • Work with direct manager on any reports that maybe required for site management
  • Perform repair and maintenance activities on HPC compute, network, and storage hardware
  • Review tickets for hardware actions needed and claim for action
  • Interact with ticket system to document actions taken and pass ticket to next step
  • Complete training on specialized compute hardware, network, and storage components
  • Read system documentation and diagrams to identify specified components within system
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right

Professional Services Manager - Enterprise

As a Professional Services Manager at Axon Enterprise, you will be a key player ...
Location
Location
United States , Boston
Salary
Salary:
66000.00 - 105600.00 USD / Year
axon.com Logo
Axon
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • BS/BA or equivalent knowledge and experience
  • Extensive experience in project management, including coordination and resource tracking
  • Experience implementing and/or leading an Axon body-worn camera program
  • Understanding of software and hardware implementation, particularly in SaaS environments
  • Proficiency in Smartsheets or similar project management tools
  • In-depth knowledge of Axon products and digital evidence management systems is preferred
  • Experience working with corporate, retail, and security-based organizations
  • Excellent written and verbal communication skills, with the ability to structure projects, define milestones, and align stakeholders
  • Ability to work independently and take ownership of projects while effectively collaborating across various teams
  • Willingness to travel throughout North America, with potential for international travel
Job Responsibility
Job Responsibility
  • Pre-Sale Support: Engage with corporate leaders, technology decision-makers, and program managers to provide consulting, test and evaluations, and deployment needs assessments
  • Post-Sale Implementation: Plan, coordinate, and execute program implementations for Axon’s product suite, ensuring seamless integration and optimal use of our hardware and software solutions
  • Project Management: Oversee large and/or complex deployments, ensuring that project scope is clearly defined, timelines are met, and all stakeholder communications are managed effectively
  • Customer Interaction: Work closely with key stakeholders, including C-Suite Leadership, Directors of IT, and Directors of Security, to ensure successful adoption and implementation of Axon products
  • Training and Documentation: Develop and deliver comprehensive training plans and materials, ensuring customer teams are fully equipped to use Axon products effectively. Maintain detailed documentation of all training sessions and deployment milestones
  • Customer Feedback: Document and communicate customer feature requests and issues, providing valuable feedback to sales, product management, and other internal stakeholders
  • Collaboration: Partner with internal teams such as Sales, Customer Success, Finance, and Product Management to ensure a unified approach to customer satisfaction and successful project outcomes
  • Tool Proficiency: Utilize tools such as Smartsheets to manage project timelines, track resource allocation, and report on project status
What we offer
What we offer
  • Competitive salary and 401k with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, Dental, Vision plans
  • Fitness programs
  • Emotional & Mental Wellness support
  • Learning & Development programs
  • Fulltime
Read More
Arrow Right

HPC DMF Field Service Engineer

The HPC DMF Field Service Engineer provides technology consulting to external cu...
Location
Location
Singapore , Singapore
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of professional experience
  • Bachelor of Arts/Science or equivalent degree in computer science or related area of study
  • Without a degree, 11+ years of relevant professional experience
  • Must have Linux/Unix experience
  • Sufficient depth and breadth of technical knowledge to design and scope multiple deliverables across multiple technologies
  • Demonstrated innovation and communication of new deliverables and offerings
  • Ability to develop solutions that enhance availability, performance, maintainability and agility
  • Understanding of architectural dependencies of technologies in customer's IT environment
  • Vendor or industry certification in at least one discipline area
  • Ability to work in multi-technology environment with ability to diagnose complex technical problems to root cause
Job Responsibility
Job Responsibility
  • Hardware Maintenance support for HP Proliance Server, Apollo Server etc
  • Verify and implement detailed technical design solutions
  • Provide detailed technical design for enterprise solutions
  • Lead technical assessment and delivery of technical solutions to customer
  • Coordinate implementation of new installations, designs, and migrations
  • Provide advanced technical consulting and advice on proposal efforts and solution design
  • Collect and determine data to identify customer needs and requirements
  • Respond to requests for technical information from customers
  • Develop customer technology solutions using various industry products
  • Engage in technical problem solving across multiple technologies
What we offer
What we offer
  • Health & Wellbeing comprehensive benefits suite
  • Personal & Professional Development programs
  • Unconditional Inclusion environment
  • Career development programs
  • Flexible work arrangements
  • Fulltime
Read More
Arrow Right