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We are looking for a detail-oriented Hardware Management Support Analyst to support the delivery, upkeep, and recovery of employee technology across the organization in Golden Valley, Minnesota. This Long-term Contract position focuses on providing a dependable, service-driven experience by ensuring laptops and related equipment are prepared, assigned, maintained, and returned in alignment with company standards. The ideal candidate brings strong organizational skills, a customer-first mindset, and the ability to manage hardware requests efficiently while maintaining security and asset accuracy.
Job Responsibility:
Oversee the day-to-day movement of laptops, monitors, docks, and other end-user equipment from initial assignment through refresh and final retirement
Coordinate hardware requests from submission to completion, ensuring approvals, setup, delivery, and communication are handled within established service timelines
Prepare devices for use by imaging, configuring, and testing hardware according to enterprise requirements for software, security controls, and connectivity
Provide front-line assistance for basic device-related issues and work closely with service desk or walk-up support teams to resolve or escalate concerns appropriately
Maintain accurate records in asset tracking systems so inventory status, ownership, and lifecycle details remain current and reliable
Apply company policies related to security, data protection, and equipment return procedures for employee departures, leave events, and role changes
Monitor recurring support challenges and recommend practical improvements that strengthen operational efficiency and the end-user experience
Requirements:
Experience supporting enterprise-issued hardware, including laptops, monitors, docking stations, and peripheral devices in a corporate setting
Strong customer service skills with the ability to communicate clearly and professionally in both written and verbal interactions
Proven ability to manage multiple requests at once while maintaining accuracy, organization, and compliance with established processes
Working knowledge of hardware provisioning, configuration, deployment, and recovery practices
Familiarity with asset management tools and standard hardware lifecycle activities such as procurement, support, refresh, and retirement
Basic troubleshooting capability for common hardware issues, with sound judgment on when to escalate for further support
Understanding of device security expectations, policy adherence, and data protection requirements within a business environment
What we offer:
Medical, vision, dental, and life and disability insurance