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Robert Half Logo Robert Half · IT - Administration

Hardware Lifecycle & Inventory Coordination Analyst

United States, Wayzata · Job Posted April 16, 2026
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Job Description

We are seeking a Hardware Lifecycle & Inventory Coordination Analyst to support a large‑scale computer modernization initiative, focused on improving how enterprise devices are deployed, tracked, refreshed, and reported. The organization is modernizing its hardware lifecycle processes, implementing ServiceNow Hardware Asset Management, and accelerating the device refresh cycle. The position sits within IT Asset & Hardware Coordination and is responsible for managing inventory levels, coordinating lifecycle refreshes with vendors and service providers, resolving ordering issues, and ensuring data accuracy across multiple systems.

Job Responsibility

  • Coordinate and manage hardware inventory levels and refresh lifecycle for over 80,000 administrative devices in North America
  • Support enterprise‑wide PC and laptop refresh initiatives, ensuring devices are deployed on schedule to reduce device age
  • Work closely with vendors, procurement, and service providers to ensure orders are flowing correctly and resolve ordering or fulfillment issues
  • Maintain and validate asset and inventory data in ServiceNow Hardware Asset Management (HAM)
  • Pull and analyze inventory and lifecycle data from tools such as ServiceNow, SCCM, JAMF, and Microsoft Intune
  • Perform data analysis and reporting using Excel (pivot tables, lookups, analysis)
  • Power BI dashboard experience is a plus
  • Build reports and provide insights that tell a clear story with numbers and support operational decision‑making
  • Communicate regularly with internal teams and, over time, end users regarding device lifecycle, ordering, and logistics
  • Work independently after receiving general direction, while proactively identifying issues and opportunities for process improvement

Requirements

  • 4–6 years of professional experience in IT asset management, hardware lifecycle coordination, inventory management, or IT operations
  • Solid IT fundamentals, including understanding of PC/Laptop components (CPU, GPU, RAM, storage) and Enterprise device configurations and standards
  • Hands‑on experience analyzing inventory or operational data using Excel, including pivot tables
  • Experience working with hardware lifecycle coordination, refresh programs, or IT asset data
  • Strong attention to detail with the ability to dig into numbers, ask questions, and identify issues
  • Ability to communicate clearly with technical and non‑technical stakeholders via email, meetings, and phone

Nice to have

  • Experience with ServiceNow, especially Hardware Asset Management (HAM)
  • Experience pulling or reconciling data from SCCM, JAMF, Intune, or similar device management tools
  • Reporting or dashboard experience using Power BI or ServiceNow reporting
  • Background supporting large‑scale hardware refresh or modernization initiatives
  • Exposure to procurement workflows, purchase orders, or vendor coordination
  • Prior experience in environments managing high device volumes (enterprise scale)
  • Software asset knowledge or broader IT operations experience

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • company 401(k) plan
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