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Robert Half Logo Robert Half · IT - Administration

Hardware Engineer

United States, Rockville · Job Posted May 27, 2026
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Job Description

We are looking for a Hardware Engineer / Deskside Support Technician to provide onsite technical support in a high-availability enterprise environment supporting a federal agency. This role is responsible for performing hands-on desktop support, hardware deployment, and system troubleshooting across Windows-based devices. This position supports hardware products and systems through installation, maintenance, testing, and troubleshooting activities. Work includes deploying new systems, supporting end users, and ensuring devices meet operational and security requirements. The role requires collaboration across Tier 2 and Tier 3 teams and includes both routine operational support and participation in system upgrades, testing, and process improvements. The ideal candidate is customer-focused, detail-oriented, and capable of working independently under limited supervision while contributing to team objectives.

Job Responsibility

  • Provide Tier 2 deskside support for desktops, laptops, and related hardware in a Windows 10/11 environment
  • Perform break/fix support, troubleshooting hardware/software issues, and resolving user tickets
  • Deploy, configure, and image Dell laptops and desktops for end users
  • Utilize ServiceNow (or similar ITSM tools) for ticket tracking, documentation, and CMDB updates
  • Support patching, system updates, and ensure endpoint compliance with security requirements
  • Coordinate with Tier 3 teams on escalations, upgrades, and major incidents
  • Assist with asset management, procurement support, and hardware lifecycle activities
  • Participate in disaster recovery (DR/COOP) exercises and provide onsite support
  • Perform system maintenance tasks including backups, upgrades, and recovery procedures
  • Provide clear communication and status updates to stakeholders and end users
  • Support occasional after-hours/on-call activities as needed

Requirements

  • Bachelor’s degree in a related field and 2–3+ years of relevant experience (or equivalent experience in lieu of degree)
  • Minimum 3 years of desktop support / deskside support experience
  • Strong experience supporting Windows 10 and Windows 11 devices
  • Hands-on experience with hardware deployment, imaging, and configuration (Dell or similar devices)
  • Experience with ITSM tools (e.g., ServiceNow) for ticket management and documentation
  • Solid troubleshooting skills across hardware, software, and end-user environments
  • Ability to work independently with minimal supervision and handle moderately complex issues
  • Strong communication skills and ability to support end users in a professional manner
  • Ability to lift/move IT equipment and perform physical tasks as needed
  • Must be able to obtain a Public Trust clearance prior to start

Nice to have

  • Experience supporting enterprise IT environments or federal/government clients
  • Familiarity with ServiceNow CMDB updates and asset tracking
  • Certifications such as CompTIA A+, Network+, Security+ or Microsoft certifications
  • Exposure to system administration, patch management, or IT operations
  • Experience with software testing, automation frameworks, or deployment tools
  • ITIL Foundation certification (or willingness to obtain)
  • Experience supporting DR/COOP exercises or high-availability environments

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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