Hardware Analyst Job at Robert Half (Piedmont)

Hardware Asset Management Analyst

We are seeking an experienced Hardware Asset Manager to oversee the enterprise-w...

Location

United States , Omaha

Salary:

Not provided

Apex Systems

Expiration Date

Until further notice

Requirements

5+ years of experience in hardware asset management, with an associate’s or bachelor’s degree, or equivalent experience
Experience with asset management tools such as ServiceNow, SCCM, and Intune
Full PC Life Cycle Management Experience
Familiarity with hardware vendors and their products, including Dell, HP, Cisco, and Apple
Solid understanding of IT Asset Management hardware management policies, procedures, and practices
Experience using asset management tools for hardware reconciliation and manual data reconciliation
Strong interpersonal, collaboration, communication, and relationship skills for delivering a positive customer experience
Strong organizational skills to manage multiple engagements simultaneously
Experience with data analysis tools including Excel and Power BI
Familiarity with contract/agreement review and accurate interpretation

Job Responsibility

Populate hardware asset data into the asset tracking system, including procurement data, contract data, warranty information, and all related financial information
Review and analyze hardware contracts and maintenance agreements to establish entitlements
Validate data between all systems of record and the asset management tool
Prepare and distribute pre-defined and ad-hoc reports
identify and recommend hardware for potential replacement or upgrades
Perform asset deployment versus entitlement reconciliations to identify over and under-utilization by product
Provide data insights for hardware agreement renewals, negotiation, and procurement decisions, including ROI and cost avoidance
Monitor and alert stakeholders to changes in hardware warranty terms and conditions
Track hardware entitlement data related to projects and resolve discrepancies to maintain data integrity
Identify and report potential issues with the asset tracking tool and supporting systems

What we offer

medical, dental, vision, life, disability, and other insurance plans
ESPP (employee stock purchase program)
401K program with a company match after 12 months of tenure
HSA (Health Savings Account on the HDHP plan)
SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions
corporate discount savings program and other discounts
on-demand training program
access to certification prep and a library of technical and leadership courses/books/seminars after 6+ months of tenure
certification discounts and other perks to associations that include CompTIA and IIBA
dedicated customer service team

Desktop Analyst II

Robert Half is the world’s first and largest specialized talent solutions firm t...

Location

United States , Jersey City

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in Email Correspondence
Familiarity with the software 'About Time'
Ability to provide clear, concise answers to client queries
Knowledge of various Methods used in IT support
Experience in conducting system Upgrades
Proven track record in providing excellent Customer Support
Skilled in Submission of technical reports and documentation
Expertise in Desktop Hardware maintenance and repair
Ability to provide Onsite support when necessary
Knowledge of Laptop Hardware and its troubleshooting

Job Responsibility

Provide IT support through various channels such as phone, email, and in-person requests
Troubleshoot and resolve hardware and software issues in a timely and courteous manner
Manage and track all problem and resolution activity within the tracking system
Install and configure basic PC software applications like Microsoft Office, Citrix, etc.
Stage and configure new and existing desktops, laptops, and peripheral equipment
Act as primary and secondary support for computer upgrades and installations
Assist in managing hardware and software assets
Participate in the hardware warranty repair process
Contribute to the continuous development of problem-solving techniques and more efficient support methods
Display proficiency in both PC and MAC systems

What we offer

medical
vision
dental
life and disability insurance
eligibility to enroll in company 401(k) plan

Fulltime

Help Desk Analyst II

Robert Half is the world’s first and largest specialized talent solutions firm t...

Location

United States , Baltimore

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Install, configure and troubleshoot computer hardware and software
Assist with new permanent onboarding account setup and change requests
Monitor helpdesk ticketing system queue and act as primary point of contact
Coordinate break/fix work with company vendors including deliveries and installs
Manage IT projects as needed and assist with departmental projects
Android Development
Cisco Technologies
Citrix Technologies
Mac Computers
Microsoft

Job Responsibility

Install, configure and troubleshoot computer hardware and software
Assist with new permanent onboarding account setup and change requests
Monitor helpdesk ticketing system queue and act as primary point of contact
Coordinate break/fix work with company vendors including deliveries and installs
Manage IT projects as needed and assist with departmental projects

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Desktop Support Analyst

We are in search of a Desktop Support Analyst to join our team, based in West Sa...

Location

United States , West Sacramento

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in Active Directory, with the ability to manage and maintain user accounts and permissions
Familiarity with Apple devices, including troubleshooting, setup, and configuration
Experience using Google Suite, including managing user accounts and solving common issues
Basic troubleshooting skills, with the ability to diagnose and resolve technical issues promptly
Knowledge of hardware troubleshooting, capable of identifying and fixing common hardware problems

Job Responsibility

Manage and resolve technical issues related to Windows and Mac devices
Implement effective troubleshooting methods for hardware and software problems
Oversee Active Directory accounts, ensuring correct permissions are in place
Provide comprehensive support for Google Suite applications and their integration
Maintain constant communication with both end users and technical teams
Ensure user connectivity is maintained for maximum productivity

What we offer

medical
vision
dental
life and disability insurance
eligibility to enroll in company 401(k) plan

Fulltime

Service Desk Analyst

We are looking for a growth-minded IT professional to support our internal emplo...

Location

United States , Austin

Salary:

Not provided

Clear

Expiration Date

Until further notice

Requirements

2+ years of applicable experience, including in-person and remote experience in a customer service-focused technical environment
Demonstrated success in providing a stellar customer service experience along with desire to find solutions, rather than merely addressing symptoms
Strong communicator with exceptional ability to interact with technical and non-technical end-users
Highly organized and detail-oriented with an ability to strive in a fast-paced environment with competing priorities
Technical knowledge of network infrastructure setup, maintenance, and troubleshooting -- Cisco/Meraki preferred
Demonstrated expertise in computer assembly, including remote triage and troubleshooting capabilities of typical and atypical computer components
Experience working within ITSM tools and managing tickets, documentation, and SLA’s
Works well under pressure
Self-starter with an “owners mentality”
Ability to work varying shifts, including weekends/holidays/on-call - We are a 24/7/365 operation

Job Responsibility

Provide remote troubleshooting for devices with airport operations personnel
Hardware support, including component and cable verification, addressing equipment failures, performing firmware upgrades, and configuring hardware remotely
Network support, involving monitoring and troubleshooting network infrastructure (ISP, routers, switches, access points, and cellular devices)
Assist users with software configuration and troubleshooting, along with remote software installations, and monitor for successful deployment and functionality
Utilize various software tools, such as PDQ, Virtual Machines, Azure AD, Meraki, Peplink, Okta, Slack, Jira/Confluence, and Dialpad, to efficiently pinpoint and resolve technical issues
Escalate issues to third-party vendors and coordinate on-site visits for timely resolution
Manage access requests across multiple systems/applications, ensuring 100% compliance with established rules and regulations
Respond to tickets and phone support requests in a round-robin assignment queue, consistently meeting or exceeding all established SLAs
Utilize existing runbooks and suggest updates or creations when current knowledge is lacking
Coordinate seamlessly with co-workers to address and escalate critical business incidents to the appropriate support team while maintaining open and active communication with users

What we offer

15 days Paid Time Off for Full-Time Team Members, increasing with time in service
Comprehensive Medical, Dental, Vision, Pet, Home, Auto, Disability, Life Insurance, and Legal advice for eligible team members
Backup childcare and eldercare through Care.com
Paid Parental, Family, Military & Bereavement Leave Program for eligible team members
Emotional Well-Being Assistance
401k Retirement Plan with company match
Ongoing training & development programs to grow & advance your career with a growing company
Free CLEAR memberships for you and one other. Plus a discounted membership for three friends
$100 monthly wellness stipend for health and fitness-related expenses

Fulltime

Desktop Support Analyst

The role involves providing crucial technical support to our team, ensuring the ...

Location

United States , Princeton

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in Android Development
Familiarity with Cisco Technologies
Knowledge of Citrix Technologies
Experience in Computer Hardware
Proficiency in Dell Technologies
Experience with Active Directory
Ability to support Apple Devices
Familiarity with Backup Technologies
Experience in Configuration Management

Job Responsibility

Deliver remote and deskside support to staff
Install, configure, and maintain Windows and macOS operating systems
Manage user accounts and access controls in Active Directory and O365
Support cloud-based and on-premise IT environments
Document troubleshooting steps and IT procedures
Collaborate with IT team to resolve complex issues

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Fulltime

Tier 1 Support Analyst

Our client is looking for a computer support professional for all of the core bu...

Location

United States , Indianapolis

Salary:

Not provided

Anchor Point Technology Resources

Expiration Date

Until further notice

Requirements

Must have direct experience providing support in the listed technologies: Windows 7 and 10 Operating System troubleshooting and configuration
Microsoft Office 365 installation, configuration and troubleshooting
Desktop/Notebook hardware installation, configuration and troubleshooting
Computer peripheral and hardware installation, configuration and troubleshooting

Job Responsibility

Supports end users via phone and remote support tools
Images computers and prepares them for end user deployment
Supports Microsoft Office 365 application issues
Supports Microsoft Windows 7 and 10 on HP Desktops / Laptops
Documents all work done through Service Now Helpdesk application
Supports wireless connectivity for laptops and mobile devices
Support remote connectivity via Cisco VPN client software
Effectively manages time to make sure calls are responded to in timely manner
Escalates calls to appropriate next Tier support groups when necessary
Attention to detail in all aspects of handling customer calls

It Support

IT Support is responsible for monitoring the IT Helpdesk and addressing the issu...

Location

United States , Las Vegas

Salary:

Not provided

ASTOUND Group

Expiration Date

Until further notice

Requirements

Bachelor's degree in computer science or engineering or related field, preferred
0-2 years of experience in a similar role
Experience with Microsoft Windows 7 and 10, Mac OSX, Active Directory, imaging, server/storage solutions including file replication, and network administration (e.g., switching, firewall, VPN)
Experience troubleshooting systems
Skilled in database programming and software installation
Proficient with MAC and OS
Excellent written and oral communication skills
Familiar with a range of software and hardware
Demonstrated experience as a support analyst in a corporate environment
Valid driver's license (G class)

Job Responsibility

Provides technical assistance and support for incoming inquiries, requests, and issues related to hardware, software, network connectivity and application support
Ensures users/customers are provided with professional, courteous, and timely support and service
Installs, modifies, and makes minor repairs to computer hardware and software systems
Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity
Consults with users to determine appropriate hardware and software needs and assists in placing orders
Tests compatibility of new programs with existing ones
Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications
Installs software and necessary applications for workflow
Carries out software, network, and database performance tuning
Documents hardware and software updates

What we offer

Excellent Medical Insurance
Excellent Dental Insurance
Excellent Vision Insurance
Paid Time Off, Holiday Pay
401K matching program after 90 days of employment
100% Company Life and Long-Term Disability Coverage
Employee Referral Program

Fulltime

Hardware Analyst

Robert Half

Location:
United States , Piedmont

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 21, 2026

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