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Working within the Customer Assist Team, you will manage accounts for customers facing financial difficulty. Your primary focus is to reach sustainable solutions for secured and unsecured portfolios, ensuring accounts are brought into order efficiently.
Job Responsibility:
Manage inbound and outbound calls to recover overdue balances
Evaluate customer financial positions to determine eligibility for hardship assistance
Establish realistic repayment plans through effective influence and commercial reasoning
Adhere to all relevant banking policies, privacy acts, and industry legislation
Maintain accurate documentation of all customer interactions and risk decisions
Requirements:
Collections or financial hardship experience is preferred
Strong negotiation and interpersonal skills
Ability to assess risk and reward while remaining commercially prudent