CrawlJobs Logo

Hardship & Collections Consultant

https://www.randstad.com Logo

Randstad

Location Icon

Location:
Australia , Bedford Park

Category Icon
Category:
Customer Service

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

38.99 AUD / Hour
Save Job
Save Icon
Job offer has expired

Job Description:

Start your career in the banking and finance industry, we have multiple exciting opportunities on offer! Randstad are currently taking applications for customer service professionals to join one of Australia’s largest banks within their Contact Centre team at Bedford Park with a start date of Monday 27th April 2026. The core function of this role is to provide excellent customer service for all escalation calls including hardship. You will be working in a dynamic and supportive team within a culture and working environment unlike any other.

Job Responsibility:

  • Manage inquiries for existing customers relating to customers mortgages
  • Act with urgency and respond to customer queries in a empathetic and professional matter
  • Dealing with hardship calls and coming up with solutions
  • Always look for new opportunities to delight our customers
  • Contributing to the development and continuous improvement of customer experience

Requirements:

  • A strong background in handling difficult calls or customers
  • High level of empathy and resilience
  • Professionalism and empathy when handling inbound and outbound calls
  • Proven examples of strong customer focus and dispute resolution
  • Possess high degree of attention to detail and accuracy
  • Ability to work a rotating roster between the hours of 8am-8pm Monday- Saturday
  • Must be available to commence Monday 27th April 2026
What we offer:
  • A great pay rate of $38.99 p/h
  • Enjoy the convenience of working close to home at Bedford Park with onsite parking
  • An exciting opportunity to work within one Australia’s largest banking institutes
  • This organisation offers extensive and thorough training programs which aid staff learning and development
  • Full-time hours provided, casual 9 month assignment with view to transition to permanent if you are the right fit for the role
  • Multiple exciting benefits and discounts that come with working for a Big 4 Bank

Additional Information:

Job Posted:
April 29, 2026

Expiration:
May 02, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
Randstad - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Hardship & Collections Consultant

New

Hardship & Collections Consultant

Working within the Customer Assist Team, you will manage accounts for customers ...
Location
Location
Australia , Parramatta
Salary
Salary:
38.99 - 39.99 AUD / Hour
https://www.randstad.com Logo
Randstad
Expiration Date
May 29, 2026
Flip Icon
Requirements
Requirements
  • Collections or financial hardship experience is preferred
  • Strong negotiation and interpersonal skills
  • Ability to assess risk and reward while remaining commercially prudent
  • High attention to detail, ability to work under pressure, and a team-oriented mindset
Job Responsibility
Job Responsibility
  • Manage inbound and outbound calls to recover overdue balances
  • Evaluate customer financial positions to determine eligibility for hardship assistance
  • Establish realistic repayment plans through effective influence and commercial reasoning
  • Adhere to all relevant banking policies, privacy acts, and industry legislation
  • Maintain accurate documentation of all customer interactions and risk decisions
What we offer
What we offer
  • Work in a well established bank
  • State of the art office located in Parramatta
  • Hybrid working after your training period (6 weeks)
  • Rotating roster including one Saturday per month with overtime rates
  • Two evening shifts per week required
Read More
Arrow Right

Hardship & Collections Consultant

Working within the Customer Assist Team, you will manage accounts for customers ...
Location
Location
Australia , Parramatta
Salary
Salary:
38.99 - 39.99 AUD / Hour
https://www.randstad.com Logo
Randstad
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience: Collections or financial hardship experience is preferred
  • Communication: Strong negotiation and interpersonal skills
  • Decision Making: Ability to assess risk and reward while remaining commercially prudent
  • Soft Skills: High attention to detail, ability to work under pressure, and a team-oriented mindset
Job Responsibility
Job Responsibility
  • High-Volume Case Management: Manage inbound and outbound calls to recover overdue balances
  • Financial Assessment: Evaluate customer financial positions to determine eligibility for hardship assistance
  • Negotiation: Establish realistic repayment plans through effective influence and commercial reasoning
  • Legislative Compliance: Adhere to all relevant banking policies, privacy acts, and industry legislation
  • Record Keeping: Maintain accurate documentation of all customer interactions and risk decisions
Read More
Arrow Right
New

Medior/Senior Java Developer

Our client is a software engineering and IT consulting provider that specializes...
Location
Location
Hungary , Budapest
Salary
Salary:
Not provided
https://www.randstad.com Logo
Randstad
Expiration Date
July 31, 2026
Flip Icon
Requirements
Requirements
  • Minimum of 4 years of experience in relevant production environments
  • Deep expertise in OOP, Java, and SQL, coupled with an understanding of distributed systems
  • Familiarity with Java, Spring boot, MySQL (or any relational database), Docker, Kubernetes, CI/CD
  • Comfortable working independently and owning features from concept to release
  • Strong problem-solving skills and the ability to handle technical challenges with minimal guidance
  • Clear written and verbal communication
  • able to collaborate well with engineers, product owners, and stakeholders
  • Proficient in English (written and spoken)
  • Proactive and self-driven
Job Responsibility
Job Responsibility
  • Collaborate closely with product owners, stakeholders, and developers
  • Conduct code reviews and enforce best practices
  • Troubleshoot and resolve complex technical issues independently
  • Mentor and provide guidance to junior developers
  • Occasionally step in to lead the team when necessary
  • Maintain and continuously improve the scalability and high availability of the system to support growing load
  • Work with third-party game providers and integrate their games into the aggregation platform
What we offer
What we offer
  • Hybrid Work Setup: Offers a flexible hybrid work model with only one office day per week and four optional remote days
  • Opportunity to work with International clients
  • Fulltime
Read More
Arrow Right
New

Driver

In the role of Driver you will provide transportation for residents, which may i...
Location
Location
United States , Kihei
Salary
Salary:
18.50 - 22.20 USD / Hour
atriaseniorliving.com Logo
Atria Senior Living
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma or equivalent
  • Possess a good driving records
  • may require a CDL license and must be able to provide a copy of motor vehicle driving record prior to employment
  • Ability to drive the bus or other vehicles, meeting all federal and state driving regulations and requirements
  • Ability to operate the bus or other vehicles in a safe manner at all times
  • Ability to maintain the bus or other vehicles.
Job Responsibility
Job Responsibility
  • Provide transportation for residents, which may include outings and medical appointments in a timely and orderly manner
  • Drive the bus or other vehicles to and from required destinations while operating the vehicle in a safe manner at all time
  • Schedule destinations of the bus or other vehicles as directed by the Management Team
  • Be accessible to the management team during working hours via cell phone and/or pager or other means in the event of changes to schedule or unforeseen circumstances arise
  • Ensure the bus and/or other vehicles are clean
  • Timely completion and submission of paperwork related to the performance of job duties as required by operations procedures, or as requested
  • May be assigned to other job functions in the community when not driving or on a relief basis
  • Other duties as assigned.
What we offer
What we offer
  • Competitive Pay
  • Paid Holidays & PTO
  • Comprehensive Health Plans (medical, vision, dental, short term and long term disability, critical illness coverage)
  • Career Advancement Opportunities
  • Tuition Reimbursement (up to $5,250 a year for full-time employees)
  • Employee Loyalty Rewards Program
  • Retirement Savings Plan with Employer Match (50% match on a percentage of savings after one year)
  • Rewards & Recognition
  • Health & Safety
  • Parttime
Read More
Arrow Right
New

Catering Assistant

We're currently recruiting a dedicated Customer Services Assistant - Zero Hours ...
Location
Location
United Kingdom , Lyneham
Salary
Salary:
12.76 GBP / Hour
14forty.co.uk Logo
14forty
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Have a passion for delivering outstanding service, greeting customers with a smile and serving them with pride
  • Take initiative and make decisions that are right for our customers
  • Be an excellent team player with great communication skills
  • Have a desire to succeed in your role
  • Possess the ability to work under pressure
  • Demonstrate great timekeeping and reliability
Job Responsibility
Job Responsibility
  • Serving customers, ensuring they receive an easy and seamless personalised experience
  • Being knowledgeable about our service and helping customers with natural, engaging service
  • Representing Defence and maintaining a positive brand image
  • Handling cash and operating the cash register
  • Complying with Health and Safety regulations
  • Parttime
Read More
Arrow Right
New

Food Service Manager

The Food Service Manager is a management position responsible for developing and...
Location
Location
United States , Page
Salary
Salary:
Not provided
aramark.com Logo
Aramark
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Requires at least 1 year of experience
  • Requires at least 1 year of experience in a management role
  • Bachelor's degree or equivalent experience preferred
  • Strong interpersonal skills
  • Ability to maintain effective client and customer rapport for mutually beneficial business relationships
  • Ability to demonstrate excellent customer service using Aramark's standard service model
  • Ability to maintain an effective working relationship with other departments to a unified food service experience for all customers
  • Requires occasional lifting, carrying, pushing, and pulling up to 50 lb.
  • Must be able to stand for extended periods of time.
Job Responsibility
Job Responsibility
  • Use Aramark's coaching model to engage and develop team members to their fullest potential
  • Reward and recognize employees
  • Ensure individual and team performance meets objectives and client expectations
  • Plan and lead daily team briefings
  • Ensure safety and sanitation standards in all operations
  • Identify client needs and communicate operational progress
  • Ensure the completion and maintenance of P&L statements
  • Deliver client and company financial targets
  • Adopt all Aramark processes and systems, understand performance metrics, data, order and inventory trends
  • educate teams on key levers to improve margins
  • Fulltime
Read More
Arrow Right
New

Sous Chef

In the role of Sous Chef and member of the Dining Services team, you will be res...
Location
Location
United States , Poughkeepsie
Salary
Salary:
22.00 - 26.40 USD / Hour
atriaseniorliving.com Logo
Atria Senior Living
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or equivalent
  • Minimum 2 years’ experience in industry or full-service restaurant cooking
  • Effective communication in English and excellent customer service skills
  • Experience mentoring and directing others
  • Ability to prepare and follow recipes
  • General knowledge of and ability to conform to sanitation and safe food handling practices
  • Basic Computer skills
Job Responsibility
Job Responsibility
  • Prepare nutritious, appetizing, and attractive meals for our residents and ensure a smooth, efficient and safe operation of the kitchen
  • Review menus and food-production instructions and prepare meals following Holiday menus and recipes while ensuring portion-control standards
  • Oversee preparation and set-up of service to serve nutritious food, attractively garnished in a punctual manner
  • Follow food safe handling procedures in preparation as well as proper procedures for covering, labeling, dating, and storing food
  • Accurately complete logs in a timely manner i.e., refrigerator, freezer and production sheets
  • Follow Holiday sanitation standards by effectively cleaning while working, including preparation and serving areas, pots and pans, kitchen surfaces, walls, and floors, using appropriate cleaning schedules and charts
  • In absence of the Executive Chef, oversee the food service staff and overall kitchen operations
  • Focus on resident satisfaction and resolve any food-compliant issues as needed
  • Perform administrative duties including menu planning, ordering, receiving, invoice processing, inventory, end-of- month report, staffing and payroll if needed
  • Other duties as assigned
What we offer
What we offer
  • Competitive Pay
  • Paid Holidays & PTO
  • Comprehensive Health Plans
  • Career Advancement Opportunities
  • Tuition Reimbursement
  • Employee Loyalty Rewards Program
  • Retirement Savings Plan with Employer Match
  • Rewards & Recognition
  • Health & Safety
  • Fulltime
Read More
Arrow Right
New

Catering Assistant

We're currently recruiting a dedicated Customer Services Assistant (Zero Hours) ...
Location
Location
United Kingdom , Peterborough
Salary
Salary:
12.71 GBP / Hour
14forty.co.uk Logo
14forty
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Have an enthusiastic can-do attitude
  • Display passion for delivering excellent customer service
  • Be an excellent team player
  • Arrive equipped with a desire to succeed in your role
  • Thrive working under pressure
  • Demonstrate outstanding timekeeping and reliability
  • Have a safety-first mind set
  • Have experience within a similar catering-related role, but this isn't essential
Job Responsibility
Job Responsibility
  • Preparing delicious, high-quality food that delights our clients and customers
  • Creating attractive food and counter displays
  • Representing Asda and maintaining a positive brand image
  • Handling cash and operating the cash register
  • Complying with Food Handling & Hygiene standards
  • Complying with Health & Safety regulations
What we offer
What we offer
  • competitive pay
  • great perks
  • unrivalled opportunities for learning and development
  • Parttime
Read More
Arrow Right