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Hardship & Collections Consultant

https://www.randstad.com Logo

Randstad

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Location:
Australia , Parramatta, Sydney

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Category:

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Contract Type:
Not provided

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Salary:

39.00 - 40.00 AUD / Year

Job Description:

Working within the Customer Assist Team, you will manage accounts for customers facing financial difficulty. Your primary focus is to reach sustainable solutions for secured and unsecured portfolios, ensuring accounts are brought into order efficiently.

Job Responsibility:

  • Manage inbound and outbound calls to recover overdue balances
  • Evaluate customer financial positions to determine eligibility for hardship assistance
  • Establish realistic repayment plans through effective influence and commercial reasoning
  • Adhere to all relevant banking policies, privacy acts, and industry legislation
  • Maintain accurate documentation of all customer interactions and risk decisions

Requirements:

  • Collections or financial hardship experience is preferred
  • Strong negotiation and interpersonal skills
  • Ability to assess risk and reward while remaining commercially prudent
  • High attention to detail
  • Ability to work under pressure
  • Team-oriented mindset
What we offer:

Supperanuation

Additional Information:

Job Posted:
April 01, 2026

Expiration:
April 05, 2026

Work Type:
On-site work
Job Link Share:

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