Hard Services Manager

• Operational Leadership
• Own overall hard services performance for the site, including safety, uptime, service delivery, quality, and client satisfaction
• Plan, prioritize, and oversee preventive, corrective, and reactive maintenance activities
• Lead maintenance readiness for shutdowns, outages, and critical operational events
• Identify operational risks and implement mitigation strategies
• Client & Stakeholder Management
• Serve as the primary point of contact for all hard service-related matters with the client
• Lead client governance meetings and performance reviews
• Prepare and present executive-level reports and dashboards
• Safety & Compliance
• Lead and enforce safety programs in collaboration with the Safety Manager
• Ensure compliance with Life Safety Systems requirements
• Conduct safety and quality audits
• Maintenance Systems & CMMS
• Ensure accurate documentation within CMMS (Maximo, SAP)
• Oversee work order management and scheduling
• Financial & Contract Management
• Collaborate with Finance to manage budgets and control costs
• Track labor and subcontractor spend
• Support contract renewals and scope changes
• People Leadership
• Lead workforce performance management and development
• Support training and succession planning
• Deliver corrective and disciplinary actions when required
• Reporting & Metrics
• Defining and track KPIs related to safety, reliability, and cost
• Approve employee time reporting

• Ten years of recent (within past 2 years) verifiable industrial facilities maintenance management experience
• Bachelor's degree in electrical, electromechanical, or mechanical engineering
• Level C1 or higher English. Bilingual English and Spanish
• Valid driver's license
• Ability to obtain a security access badge at client's worksite
• Must be willing to work overtime when required
• Must be willing to work nights, holidays, and weekends when required
• Perform other duties as assigned

Six Sigma Green belt certification preferred