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Hard Services Lead

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JLL

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Location:
Malaysia , Kuala Lumpur

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Hard Services Lead is responsible for managing all technical building systems and mechanical infrastructure while supervising the mobile technician to ensure optimal facility performance. This role combines hands-on technical expertise with team leadership to maintain HVAC, electrical, plumbing, and other critical building systems in compliance with Malaysian regulations and industry standards.

Job Responsibility:

  • Lead comprehensive management of all hard services including HVAC systems, electrical infrastructure, plumbing systems, fire safety equipment, and building automation systems
  • Develop preventive maintenance schedules and coordinate planned maintenance activities to minimize system downtime and extend equipment lifecycle
  • Oversee system troubleshooting, emergency repairs, and major equipment replacements while ensuring compliance with manufacturer specifications and warranty requirements
  • Supervise and mentor the mobile technician, providing technical guidance, skills development, and performance coaching
  • Assign daily work orders, prioritize maintenance tasks, and ensure proper execution of technical procedures
  • Conduct regular performance reviews and coordinate training programs to enhance technical capabilities
  • Foster a safety-first culture and ensure adherence to proper maintenance procedures and documentation standards
  • Monitor building management systems (BMS) and coordinate with building automation platforms to optimize energy efficiency and system performance
  • Respond promptly to system alarms, equipment failures, and emergency maintenance requests
  • Maintain accurate records of system performance metrics, energy consumption data, and maintenance activities for management reporting and regulatory compliance
  • Manage relationships with specialized contractors including HVAC technicians, electrical contractors, plumbing specialists, and equipment service providers
  • Coordinate major maintenance projects and ensure contractor work meets quality standards and safety requirements
  • Obtain quotations for specialized services and equipment purchases while ensuring cost-effective procurement decisions
  • Ensure all hard services operations comply with Malaysian building codes, Occupational Safety and Health Act (OSHA) requirements, and local municipal regulations
  • Coordinate regulatory inspections for electrical systems, fire safety equipment, and building compliance requirements
  • Maintain comprehensive safety protocols for maintenance activities and ensure proper use of personal protective equipment by all team members
  • Serve as primary technical responder for building emergencies including power outages, HVAC failures, water leaks, and fire system malfunctions
  • Coordinate with emergency services and building management during critical incidents
  • Maintain backup systems including generators, emergency lighting, and fire pump operations to ensure business continuity during system failures
  • Support budget planning for hard services operations including maintenance contracts, equipment replacement schedules, and energy management initiatives
  • Track maintenance expenses against approved budgets and identify cost optimization opportunities
  • Prepare regular reports on system performance, maintenance costs, and equipment replacement recommendations for management review
  • Maintain comprehensive maintenance records, system documentation, and equipment warranties in organized filing systems
  • Prepare daily work reports, monthly performance summaries, and annual equipment condition assessments
  • Coordinate with Assistant Facilities Manager on capital expenditure planning and long-term system replacement strategies

Requirements:

  • Certificate or Diploma in Mechanical Engineering, Electrical Engineering, Building Services, or related technical field
  • Minimum five to seven years of experience in building maintenance, facilities management, or technical services with at least two years in supervisory roles
  • Strong knowledge of Malaysian building systems standards, electrical codes, and mechanical system regulations
  • Comprehensive understanding of HVAC systems, electrical distribution, plumbing infrastructure, and building automation systems commonly used in Malaysian commercial office buildings
  • Professional certifications in HVAC, electrical systems, or building services preferred
  • Valid electrical or mechanical trade licenses as required by Malaysian authorities highly advantageous
  • Proven leadership capabilities with experience supervising technical personnel and coordinating maintenance teams
  • Strong coaching and development skills with ability to transfer technical knowledge effectively
  • Excellent problem-solving abilities with capacity to diagnose complex system issues and implement effective solutions quickly
  • Fluency in English and Bahasa Malaysia essential for technical documentation and stakeholder communication
  • Ability to communicate technical concepts clearly to both technical and non-technical personnel
  • Strong written skills for preparing maintenance reports and coordinating with contractors and suppliers
  • Deep understanding of Malaysian workplace safety regulations, building codes, and technical standards for commercial facilities
  • Experience with risk assessment procedures and safety protocol implementation
  • Knowledge of environmental regulations affecting building operations and energy management requirements
  • Proficiency in building management systems (BMS), computerized maintenance management systems (CMMS), and Microsoft Office Suite
  • Experience with technical drawings, system schematics, and equipment manuals
  • Ability to use diagnostic equipment and testing instruments for system troubleshooting and performance verification
  • Valid Malaysian identification with ability to work flexible hours including on-call availability for emergency response situations
  • Physical capability to perform technical inspections, system diagnostics, and maintenance oversight activities
  • Professional appearance appropriate for interaction with building management, contractors, and senior office personnel

Nice to have:

  • Professional certifications in HVAC, electrical systems, or building services
  • Valid electrical or mechanical trade licenses as required by Malaysian authorities

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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