Hard Services Lead

Senior Service Delivery Leader

At IKEA, we are committed to transforming the way we manage and deliver services...

Location

India , Bangalore

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Strong Service Management skills and how to integrate a strong and modern engineering culture across Group Digital and digital organizations in the markets with a proven track record (at least 10+ years) in managing services in a global organization
Strong understanding of software development best practices, and of how to lead, develop, define, plan, and execute a roadmap to meet business requirements together with relevant stakeholders
Demonstrable relevant knowledge of technology and/or software engineering within the relevant areas combined with good knowledge of agile ways of working, how to enable a product- and service-led organization, knowledge of how to set direction, create and manage plans, set budgets and goals, and follow up on OKRs across service delivery framework, SLAs, and KPIs
Proven analytical skills and experience in making decisions based on both hard and soft data
Strong negotiation and influencing skills, with the ability to build trustful relationships and hold stakeholders accountable at all levels (junior team members or senior management) both internally and externally
Excellent written and verbal communication skills, with the ability to engage and communicate with senior business leaders
Degree with a focus on Engineering, Technology, or related areas/equivalent combination of education and experience
10+ years of diverse experience in Digital Foundation or Digital products and service delivery with a proven track record of delivering products and services that provide substantial value
10+ years of experience with the services and products within the area and proven knowledge and ability to transform and optimize processes and behaviours
8+ years of demonstrable experience working in agile/scrum and Software Engineering environments in complex global organizations

Job Responsibility

Align Service Management practices across areas to ensure consistent, robust, and complete implementation of service delivery guardrails
Collaborate with (Senior) Engineering Domain Managers to secure the competence and capacity of engineering teams required for great service delivery
Build and maintain the service management community in the assigned area, ensuring SLAs are met
Ensure Service Management & Operations capabilities are embedded in engineering teams with sufficient expert support
Identify goals and drive implementation of Service Delivery practices, ensuring standardized and coherent ways of working
Drive the implementation of Service Management-as-Code to ensure stability and rapid recovery from incidents.

What we offer

Some travel between Digital Hubs
Collaboration and co-creation in the office

Fulltime

The Hard Services Lead is responsible for managing all technical building system...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

Certificate or Diploma in Mechanical Engineering, Electrical Engineering, Building Services, or related technical field
Minimum five to seven years of experience in building maintenance, facilities management, or technical services with at least two years in supervisory roles
Strong knowledge of Malaysian building systems standards, electrical codes, and mechanical system regulations
Comprehensive understanding of HVAC systems, electrical distribution, plumbing infrastructure, and building automation systems commonly used in Malaysian commercial office buildings
Professional certifications in HVAC, electrical systems, or building services preferred
Valid electrical or mechanical trade licenses as required by Malaysian authorities highly advantageous
Proven leadership capabilities with experience supervising technical personnel and coordinating maintenance teams
Strong coaching and development skills with ability to transfer technical knowledge effectively
Excellent problem-solving abilities with capacity to diagnose complex system issues and implement effective solutions quickly
Fluency in English and Bahasa Malaysia essential for technical documentation and stakeholder communication

Job Responsibility

Lead comprehensive management of all hard services including HVAC systems, electrical infrastructure, plumbing systems, fire safety equipment, and building automation systems
Develop preventive maintenance schedules and coordinate planned maintenance activities to minimize system downtime and extend equipment lifecycle
Oversee system troubleshooting, emergency repairs, and major equipment replacements while ensuring compliance with manufacturer specifications and warranty requirements
Supervise and mentor the mobile technician, providing technical guidance, skills development, and performance coaching
Assign daily work orders, prioritize maintenance tasks, and ensure proper execution of technical procedures
Conduct regular performance reviews and coordinate training programs to enhance technical capabilities
Foster a safety-first culture and ensure adherence to proper maintenance procedures and documentation standards
Monitor building management systems (BMS) and coordinate with building automation platforms to optimize energy efficiency and system performance
Respond promptly to system alarms, equipment failures, and emergency maintenance requests
Maintain accurate records of system performance metrics, energy consumption data, and maintenance activities for management reporting and regulatory compliance

Fulltime

Contract Manager

Pareto FM is seeking an experienced and driven Contract Manager or Facility Mana...

Location

United Kingdom , London

Salary:

48000.00 GBP / Year

paretofm

Expiration Date

Until further notice

Requirements

Proven experience as a Contract Manager, Facilities Manager or similar senior FM role
Strong knowledge of soft services, with a solid understanding of hard services
Experience managing integrated FM services in a client-facing environment
Strong leadership skills with the ability to motivate, develop and challenge teams
Excellent communication and stakeholder management abilities
Strong organisational and problem-solving skills
Experience using CAFM systems and BMS platforms
High level of IT literacy, including Google Workspace / Microsoft tools
A resilient, adaptable approach in a fast-paced operational environment

Job Responsibility

Full ownership of day-to-day FM operations across engineering, cleaning, and support services
Lead, manage and develop onsite teams, including Engineering and Housekeeping
Ensure consistent service delivery, quality standards, and service continuity
Act as the main escalation point for operational issues and incidents
Lead regular team meetings, setting clear priorities and driving accountability
Build strong, trusted relationships with client stakeholders and building management teams
Lead weekly client meetings, providing clear updates on performance, risks and improvements
Manage client feedback, issues and escalations through to resolution
Support wider account strategy through participation in governance meetings
Support the financial performance of the contract, including cost control and resource planning

Fulltime

China Asset & Maintenance Specialist

Leads asset maintenance and hard services strategy for CRE China to maximize ass...

Location

China , Beijing

Salary:

Not provided

ASML

Expiration Date

Until further notice

Requirements

Bachelor’s or Master’s degree in Engineering (e.g., mechanical, electrical, industrial, civil/architectural, building services engineering, or similar)
7+ years of relevant experience in asset management / hard services / maintenance management, preferably in a complex industrial or high-tech environment
Strong experience managing outsourced service contracts (e.g., IFM) and driving performance through governance, KPIs, SLAs, and contracts
Proven experience in maintenance strategy development, business continuity, and risk-based asset management
Experience with asset lifecycle management, maintenance planning and reliability concepts (including LTAMP, FMECA/FMEA, spare parts strategy), and OPEX budget management
Ability to review, challenge, and support supplier-developed maintenance plans, reliability analyses, and spare parts strategies from a technical and risk-based perspective
Familiarity with relevant standards and frameworks (e.g., ISO 55001, BREEAM, WELL, engineering standards)
Strong stakeholder management skills with the ability to operate across local, regional, and global teams

Job Responsibility

Leads asset maintenance and hard services strategy for CRE China to maximize asset availability, reliability, compliance, and business continuity
Owns the governance and performance management of the IFM supplier’s hard services delivery
Acts as the regional subject matter expert, translating business needs into maintenance policies, plans, standards, and performance requirements
Together with the Center of Excellence and the Global Regions Central Team, develop and maintain the regional asset maintenance strategy (risk based and/or predictive), including asset lifecycle management, sustainability, and business continuity
Define and maintain business continuity, escalation, deviation, recovery, and crisis response processes for maintenance operations
coordinate response to continuity risks/failures
Manage the IFM supplier’s hard services performance through governance, KPI/SLA steering, performance reviews, and corrective actions
Act as SME counterpart to the IFM supplier: review and challenge technical proposals for maintenance, repairs, engineering, and asset replacement
ensure robust execution plans and supplier accountability
Own the governance framework for maintenance management and documentation, including reporting standards, asset information, and process management

Fulltime

Service Engineering

Microsoft Digital (MSD) builds and manages the critical products and services th...

Location

United States , Redmond

Salary:

119800.00 - 234700.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 3+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls
OR equivalent experience
5+ years of SaaS platform engineering experience with deep expertise in: Enterprise SSO/SAML/OIDC integration and troubleshooting
Identity provider architecture (Okta, Azure AD, etc.)
Multi-tenant security and access control patterns
API integration and webhook-based architecture
Battle scars from scale: You've supported platforms serving 10k+ users and know what breaks at scale. You did your time in support roles and have improvement ideas ready to go.
Integration debugging mastery: You can troubleshoot issues that span multiple systems and vendors, correlating logs and understanding where the problem lives.
Security and compliance fluency: You understand SOC2, data residency, audit logging, and how to implement security controls at integration boundaries.
Operational excellence mindset: You build monitoring, alerting, and runbooks as core deliverables, not afterthoughts.

Job Responsibility

Own platform integration architecture: You will partner with our CISCO to design and implement SSO/SAML integrations, multi-org federation models, and security boundaries for enterprise SaaS tools at scale.
Be the technical backbone: You will lead technical decision-making for platform onboarding, scaling, and operations - your Service Engineering Architect partner will look to you for architectural guidance.
Solve hard problems: You will debug authentication failures that span your IdP, network, and vendor infrastructure
architect monitoring solutions that give visibility across integration boundaries.
Drive AI-enabled operations: You will use agentic development and automation tools to transform Tier 2/3 support workflows - build the center of excellence for "AI-augmented operations".
Provide Tier 2/3 support at scale: You will manage escalations, investigate complex issues, and build runbooks/automation that prevent repetition across various SaaS platforms.
Set the technical standard: You will establish patterns for security, compliance, monitoring, and operational excellence that scale across multiple platforms.
Mentor and teach: You will help grow the team's technical capabilities through pairing, code review, and knowledge sharing.
Tier 2 On-call: You will be part of a 24x7 rotation for multiple platforms that you are trying to make as quiet as possible.

Fulltime

Service Engineering

Microsoft Digital (MSD) builds and manages the critical products and services th...

Location

United States , Redmond

Salary:

119800.00 - 234700.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 3+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls
OR equivalent experience
5+ years of SaaS platform engineering experience with deep expertise in: Enterprise SSO/SAML/OIDC integration and troubleshooting
Identity provider architecture (Okta, Azure AD, etc.)
Multi-tenant security and access control patterns
API integration and webhook-based architecture
Battle scars from scale: You've supported platforms serving 10k+ users and know what breaks at scale. You did your time in support roles and have improvement ideas ready to go
Integration debugging mastery: You can troubleshoot issues that span multiple systems and vendors, correlating logs and understanding where the problem lives
Security and compliance fluency: You understand SOC2, data residency, audit logging, and how to implement security controls at integration boundaries
Operational excellence mindset: You build monitoring, alerting, and runbooks as core deliverables, not afterthoughts

Job Responsibility

Own platform integration architecture: You will partner with our CISCO to design and implement SSO/SAML integrations, multi-org federation models, and security boundaries for enterprise SaaS tools at scale
Be the technical backbone: You will lead technical decision-making for platform onboarding, scaling, and operations - your Service Engineering Architect partner will look to you for architectural guidance
Solve hard problems: You will debug authentication failures that span your IdP, network, and vendor infrastructure
architect monitoring solutions that give visibility across integration boundaries
Drive AI-enabled operations: You will use agentic development and automation tools to transform Tier 2/3 support workflows - build the center of excellence for "AI-augmented operations"
Provide Tier 2/3 support at scale: You will manage escalations, investigate complex issues, and build runbooks/automation that prevent repetition across various SaaS platforms
Set the technical standard: You will establish patterns for security, compliance, monitoring, and operational excellence that scale across multiple platforms
Mentor and teach: You will help grow the team's technical capabilities through pairing, code review, and knowledge sharing
Tier 2 On-call: You will be part of a 24x7 rotation for multiple platforms that you are trying to make as quiet as possible

Fulltime

Principal Engineering Manager - Applied AI

We are looking for a Principal Engineering Manager to join our growing Applied A...

Location

United States , Seattle

Salary:

240870.00 - 297652.00 USD / Year

Highspot

Expiration Date

Until further notice

Requirements

2+ years of experience in Generative AI and Agentic AI systems, including LLMs, context engineering, and modern vector-based retrieval systems
4+ years working as an engineering manager
8+ years working as a professional software developer
A great understanding of Generative AI systems, best practices and experience in shipping Agentic AI into distributed, data-intensive production systems
Experience developing and operating Cloud services at enterprise scale
Strong programming skills in Java, Python, C#, Typescript or equivalent programming language
Substantial depth and breadth of management experience to lead and grow an Applied AI team
Great collaboration with teams with different backgrounds/expertise/functions
Expertise in full product lifecycle
technical designs, project planning, iterative implementation, and successful product launches

Job Responsibility

Lead a team of Applied AI engineers that works at the bleeding edge of Generative AI to solve high-impact business challenges
Apply Generative AI to solve hard unsolved challenges in the application of Agentic AI to real-world business challenges
Grow, coach, build and scale the Applied AI team
Drive operational excellence to achieve enterprise-grade scale, reliability, security, cost-efficiency and performance
Drive technical direction for building a safe, scalable and reliable Agentic AI platform for all of Highspot
Communicate complex concepts and the results of analyses in a clear and effective manner to technical and non-technical audiences
Collaborate with other team members and cross-functionally to share knowledge and discuss initiatives

What we offer

Comprehensive medical, dental, vision, disability, and life benefits
Health Savings Account (HSA) with employer contribution
401(k) Matching with immediate vesting on employer match
Flexible PTO
8 paid holidays and 5 paid days for Annual Holiday Week
Quarterly Recharge Fridays (paid days off for mental health recharge)
18 weeks paid parental leave
Access to Coaches and Therapists through Modern Health
2 volunteer days per year
Commuting benefits

Fulltime

Engineer

Our people at JLL are shaping the future of real estate for a better world by co...

Location

China , Hong Kong

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

Experienced engineering services
Able to negotiate with client, BMO, service providers, contractor and vendors
People management and client facing experience
Willing to work on shift if required
Responsible for compliance with all regulatory laws and guidelines
Performs predictive, planned, preventative, and routine maintenance
Development and improvement of preventative maintenance programs, schedules, work instructions, SOPs, and operational procedures
Leads, guides, and / or trains the team in applicable procedures and techniques
Provides technical assistance to the maintenance and end users
Coordinates site shutdowns for maintenance

Job Responsibility

Retail bank branch operation service
Manage 360+ retail branches include ATM center for general repair work, regular inspection, HVAC maintenance, Work order handling, emergency respond for all hard services related work etc
Emergency handling if required
Handling for client request for pricing, Quotation / proposal preparing etc
Leading the team to carry out maintenance, repair, and handling of operation request
Operates systems in a safe and efficient manner in accordance with government regulatory compliance and standard operating procedures
Lead the team to carry out regular inspection to ensure proper operation of equipment and systems
Emergency Response, Critical Environment Support
Works with staff and make certain they qualified and trained to perform the duties they are expected to carry out
Leading the team to provide multi-skilled mobile workforce offering technical services, including the following: Maintenance & repair services on HVAC, Plumbing, Electrical, Plumbing, Lighting, General Maintenance and other assigned hard services trades as required on multiple shifts

Fulltime

Hard Services Lead - Engineering Operations

JLL

Location:
Singapore

Category:
Real Estate

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 21, 2026

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