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Careers HairLab- Salon Manager. Diversity matters. We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future. We see you, we celebrate you, we want you! Who we are. You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good. The Living Wage Foundation’s statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone. The magic behind the Lush HairLab. Dolphin Quay, Poole, is our second stand-alone Lush HairLab Salon, in the heart of where it all began- the birthplace of Lush. At Lush, we are committed to assembling a team of skilled specialists. We hold a deep appreciation for the artistry of hairdressing and strongly believe in empowering our stylists to showcase their unique talents. Our objective is to create a diverse team that reflects the broad range of our products and caters to all hair types. By doing so, we aim to foster an inclusive environment where everyone feels embraced and their individual needs are met when they visit our salons. At Lush HairLab, we take pride in providing an exceptional salon experience, tailoring our services to meet the unique needs of each client's hair and scalp. Our dedication to one-on-one attention allows us to achieve authentic results that align with our clients' personal style. Our primary objective is to offer an enriching and educational journey for our clients, empowering them with knowledge about their hair and scalp health while leaving them feeling fabulous both inside and out.
Job Responsibility
Lead by Example: Management should actively participate in sales activities and demonstrate a commitment to revenue generation through services or products
Oversee the daily operations of the salon, ensuring smooth and efficient workflow
Lead, manage, and inspire a team of stylists and other salon staff
Provide ongoing training and development opportunities for the team
Manage client appointments and bookings
Handle client enquiries and complaints in a professional and timely manner
Maintain the salon's high standards of cleanliness and hygiene
Manage inventory and stock levels of hair care products
Implement marketing and promotional strategies to attract and retain clients
Ensure compliance with all health and safety regulations
Monitor and analyse salon performance, including sales and customer satisfaction
Requirements
Proven leadership and management skills with the ability to inspire and motivate a team
Strong business acumen with experience in financial management, including budgeting and forecasting
Excellent communication and interpersonal skills to build strong relationships with clients and team members
A passion for providing exceptional customer service and creating a welcoming salon environment
In-depth knowledge of hair care products
Ability to handle multiple tasks and prioritise effectively in a fast-paced environment
What we offer
Holiday allowance
50% discount on Lush products and spa treatments
Discretionary and profit-based bonus
Pension scheme
Paid day off for your birthday
Cycle to work scheme
Discounted rail and bus season tickets
Employee assistance programme
6 months’ full pay for parental leave (primary caregiver)