Job Description
Carry out daily responsibilities with efficiency and support your supervisor in meeting operational needs. Provide professional hair and makeup services including cutting, styling, coloring, extensions, bridal hair, and day/bridal makeup, ensuring treatments meet company standards. Assess guest needs, recommend services and products, and upsell treatments, packages, and retail items in a thoughtful and personalized manner. Maintain expert product knowledge, apply treatments safely and accurately, and ensure the salon/spa is clean, hygienic, well-stocked, and fully operational. Handle guest interactions with warmth and professionalism, respecting privacy, accommodating requests, and resolving concerns promptly. Manage spa bookings, confirmations, and guest records; conduct tours; follow telephone etiquette; and process retail transactions accurately. Prepare and serve spa welcome drinks, maintain hygiene, and report facility or equipment issues in a timely manner. Use reservations software confidently, update daily logs, and contribute to smooth administrative operations. Participate in training, support colleagues during peak times, and act as a role model for teamwork and service excellence. Work flexibly across hair/makeup services and reception duties. Perform any additional duties as assigned.
