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Committed to assembling a team of skilled specialists, we hold a deep appreciation for the artistry of hairdressing and believe in empowering our stylists to showcase their unique talents. We want a diverse team that reflects the broad range of our products and caters to all hair types. By doing so, we aim to foster an inclusive environment where everyone feels embraced and their individual needs are met when they visit our salons. At Lush HairLab, we take pride in providing an exceptional salon experience, tailoring our services to meet the unique needs of each client's hair and scalp. Our dedication to one-on-one attention allows us to achieve authentic results that align with our clients' personal style. By providing an enriching and educational journey for our clients, we empower them with knowledge about their hair and scalp health while leaving them feeling fabulous both inside and out.
Job Responsibility:
Learn and provide Lush HairLab services
you will be performing the full client journey, including consultation, product choices, hair washing, cutting and styling
Collaborating with your clients by carving out their true hair identity. Building rapport, being inquisitive, asking questions and sharing your knowledge with them
Educate the client on what they need to create the style and effect at home
Communication is key to a successful salon and team. As part of this role, you would be expected to contribute to and maintain this supportive working environment
Maintain standards of both personal and workspace presentation, cleanliness and hygiene
Assist retail sales and have 5* consultations with clients and customers on the shop floor area when not with clients
Support shops & attend events (internal and external) to promote new hair care product or service launches
Using specialist skills and knowledge to support the Lush PR team in promoting the Lush HairLab
Showcase a can-do attitude and attention to detail
The ability to share Lush’s buying stories, ethics and product knowledge throughout the customer journey
Confident and decisive to ensure the client feels safe in expert hands
Motivated and driven, with an open mind to our new approach to hairdressing
Requirements:
Minimum SVQ/NVQ Level 2 in Hairdressing or equivalent experience in the Industry
Minimum 2 years of experience with running a column, or able to demonstrate why you should be considered
Able to present up-to-date skills and techniques
Have developed a high-level skill set in all areas across the cutting sector, passionate about hair cutting and styling
Exceptional customer service skills, including careful communication and consultations
Organised and punctual approach to salon life
Professional and client-focused
An open-minded approach to receiving further training in the Lush HairLab way
Nice to have:
To have an established local client base is beneficial, but not essential
Skills and experience in educating in your specialist field to the team are desirable but not essential
What we offer:
One-to-one time with your guests, - no conveyor belt vibes here
Wear your own clothes, of any colour
Holiday allowance
50% discount on Lush products and spa treatments
Profit-based bonus
Complimentary spa treatment*
Pension scheme
Paid day off for your birthday
Cycle to work scheme
Discounted rail and bus season tickets
Employee assistance programme
6 months’ full pay for parental leave (primary caregiver)*