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The H24 Support Specialist is inserted in the Technical Customer Service department which in E80 is responsible for ensuring the operating efficiency of plants installed. The resource is responsible for ensuring first-level assistance on all E80 devices installed at customers, supporting on-site the staff in troubleshooting in case of machines shut down and reducing intervention time by means an accurate remote diagnostic.
Job Responsibility:
Provide a support of first level, ensuring the immediately connection in case of stop and lead the customer in the problem-solving process - troubleshooting until the problem is resolved
Explain and correctly realize the customer’s request, and ensure constant connection, an appropriate management of ticketing and related notifications
Ensure proper priority management for active support requests
Inform the structure of possible non-conformities and promote potential improvement activity
Support E80 technicians employed in Customer Service
Requirements:
Professional diploma
Work experience of at least 2/3 years in the field of automation