Guestroom Attendant Job at Four Seasons (Montreal)

Job Description

The Room Attendant is an integral part of the Housekeeping Team who collectively is responsible for the cleanliness and attention to detail of the hotel and residences. The Room Attendant is responsible for ensuring all guest rooms/residences meet the highest standards as set by Four Seasons Hotels. He/ She is also required to assist with responsibilities and duties in the absence or heavy volume in the areas of Lobby Attendant and House Attendant. This person also provides turndown service by offering a comfortable evening environment in guest rooms by cleaning and refreshing the room in the early evening and preparing the room for the guest to sleep in. We are looking for individuals who possess a high level of attention to detail and a strong work ethic.

Job Responsibility

Clean assigned guest rooms according to hotel standards and handle laundry duties
Use cleaning products and equipment properly while following safety guidelines
Provide attentive service by anticipating guest needs and addressing requests and concerns
Promote hotel services and add a personalized touch whenever possible
Maintain a professional appearance with a clean and presentable uniform
Handle lost and found items and master keys responsibly, reporting any loss immediately
Keep work areas organized and ensure linen rooms are tidy, stocked, and locked when not in use
Communicate with supervisors about damages, safety risks, suspicious activity, or supply needs
Accurately complete checklists and reports as required
Carry out other housekeeping duties assigned by supervisors, including deep cleaning tasks.

Requirements

Two years of housekeeping experience in a luxury environment
Ability to push, pull, lift, and carry items weighing up to 23 kg (50 lbs)
Good communication skills
a beginner level of English is sufficient to respond to simple requests and ensure they are properly addressed
Excellent customer service skills, with the ability to anticipate guest needs and go above and beyond expectations.

What we offer

Comprehensive health benefits (dental, vision, life insurance, prescriptions, etc.)
Discounts at MARCUS Restaurant and the Guerlain Spa
Employee recognition programs (Employee of the Month, anniversary celebrations, etc.)
Complimentary meals per shift at Cafe 1440
Employer-contributed retirement plan
Paid vacation plus two additional floating holidays per year
Strong training and development programs
Employee travel program, including complimentary stays at Four Seasons properties worldwide (based on tenure and availability).

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Guestroom Attendant

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