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The Guestroom Attendant is an integral member of the Housekeeping Department. The primary focus of this role is to ensure all guest rooms are clean and meet established standards. The department as a whole anticipates and customizes services based on guests’ needs. This role also requires knowledge of the hotel’s offerings and amenities. The team embodies all Four Seasons cultural values while maintaining established standards, with professionalism expected at all times. This role reports to the Assistant Housekeeping Manager and is overseen by the Director of Housekeeping.
Job Responsibility:
Room Maintenance: Supporting our standards through cleaning, dusting, and sanitizing guest rooms, while promptly reporting any maintenance issues or damages to the appropriate department
Stock Management: Monitoring supply closets and replenishing supplies as needed
Guest Requests: Responding promptly and courteously to guest requests and special needs related to room upkeep
Communication/Teamwork: Collaborating with team members to ensure guests are always taken care of
Requirements:
Ability to work in a fast-paced environment while maintaining strong attention to detail
Strong time management and organizational skills
Dependable and team oriented
Experience in a similar role is a plus
Nice to have:
Experience in a similar role is a plus
What we offer:
Medical, Dental, Vision and 401K with employer matching all starting at 30 days
Time off plans starting at day of hire
Opportunity to be a part of a cohesive team in an inclusive work environment
Complimentary and discounted hotel stays around the world
Wellbeing and mental health initiatives
Embracement and promotion of diversity in our workplace