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We’re looking for passionate people to join our Guest Services Team working on our on resort Receptions and Call Centre. Our teams create unforgettable experiences for our guests and we are currently looking for amazing team members to join us. Looking after guests during their arrival experience in our drive through check-in booths and also problem-solving guest queries on the phone and via our in-house computerised live chat system will keep you busy every part of your shift. You will liaise with our facilities, accommodation and wider resort teams to ensure our guests have the very best experience possible using a variety of communication methods, predominantly using our in-house systems, phone and radio. Working alongside a fantastic team, we will support you every step of the way to ensure you gain the skills and confidence to truly get stuck in.
Job Responsibility:
Working on resort Receptions and Call Centre
Create unforgettable experiences for guests
Looking after guests during their arrival experience in drive through check-in booths
Problem-solving guest queries on the phone and via in-house computerised live chat system
Liaise with facilities, accommodation and wider resort teams to ensure guests have the very best experience possible using a variety of communication methods
Requirements:
A good level of administration and computer skills
Warm, friendly manner
Love to chat to people
Being a great team player
Enjoy the buzz of a busy environment
Happy to try new things and chat to lots of different people
Nice to have:
Any previous experience
What we offer:
All the training on in-house systems
Support every step of the way to gain skills and confidence