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Guest Services Team Member

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Butlin's

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Location:
United Kingdom , Bognor Regis

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

We’re looking for passionate people to join our Guest Services Team working on our on resort Receptions and Call Centre. Our teams create unforgettable experiences for our guests and we are currently looking for amazing team members to join us.

Job Responsibility:

  • Create unforgettable experiences for guests
  • Look after guests during their arrival experience within check-in areas for Village accommodation or on Hotel receptions
  • Problem-solving guest queries on the phone and via in-house computerised live chat system
  • Liaise with facilities, accommodation and wider resort teams to ensure guests have the very best experience possible using a variety of communication methods, predominantly using in-house systems, phone and radio

Requirements:

  • Good level of administration and computer skills
  • Warm, friendly manner
  • Love to chat to people
  • Being a great team player
  • Enjoy the buzz of a busy environment
  • Happy to try new things and chat to lots of different people

Nice to have:

Previous customer service experience

What we offer:
  • All training on in-house systems provided
  • Support every step of the way to gain skills and confidence

Additional Information:

Job Posted:
January 29, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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