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Guest Services Team Leader

14forty.co.uk Logo

14forty

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Location:
Ireland, Dublin

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Category:
Hospitality and Tourism

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

We are recruiting a Guest Services Team Leader to join our vibrant and friendly Rapport team, based in our client’s offices in Dublin. Our client is an ever-expanding global American banking and financial services corporation. This is a great opportunity to be a part of the Global alignment initiative while providing an outstanding service all key stakeholders. The role is desk-based, but there is an element of travel for training purposes.

Job Responsibility:

  • Meeting and greeting all visitors to site
  • Managing, training, and continuously engaging with the team to ensure high levels of productivity
  • Working alongside the team to ensure efficient and outstanding service levels are delivered at all times
  • Actively engaging and encouraging client and guest feedback, and driving change that enhances services provided, maximising technology and innovation in the process, and communicating best practice across the team
  • Being involved in staff events from the social aspect to planning and implementing with the office leadership team
  • Booking and supporting all meetings and events, using EMS

Requirements:

  • Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
  • Ideally, have at least one year of experience in a similar leadership within a fast-paced and dynamic establishment (e.g., five-star hotel or corporate environment)
  • Be confident in stakeholder management, including client, the team, and peers
  • Have a positive, vibrant personality, acting with integrity and be able to easily build rapport with key stakeholders
  • Possess excellent organization skills, a can-do attitude, and a passion for delivering high standard service
  • Be proactive, flexible, and adaptable, with great attention to detail and ambition to learn and grow
  • Display excellent personal presentation and interpersonal skills
  • Be computer literate, with excellent communication skills, verbal and written, with a professional telephone and email etiquette
What we offer:
  • Exclusive travel and grocery discounts
  • Life assurance
  • Cash rewards
  • Tax-saver tickets on public transport in partnership with Travel Hub
  • Bike to Work Scheme
  • Contributory pension scheme
  • Wellness programs
  • Employee Assistance Program
  • Digital counsellor services
  • Eye examination voucher for those requiring a Visual Display Unit (VDU/DSE) test
  • Endless learning and development opportunities
  • WOW Awards for outstanding peers
  • One paid day off annually to support a cause

Additional Information:

Job Posted:
December 14, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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