Guest Services Team Leader Job at 14forty (London)

Guest Services Team Leader

Ready to jump into something new? We’re launching with a brand‑new law‑firm clie...

Location

United Kingdom , London

Salary:

40000.00 - 42000.00 GBP / Year

14forty

Expiration Date

Until further notice

Requirements

Ideally, have previous leadership experience. Outgoing, confident, and committed to delivering operational excellence
Highly organised, with a passion for building processes and driving continuous improvement
Comfortable leading change and introducing new ways of working. Flexible and adaptable, able to adjust quickly as the role and operation evolve
Proactive, hands‑on, and eager to shape a brand‑new service experience
Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together

Job Responsibility

Welcome and engage guests, ensuring every visitor receives a warm, professional first impression
Lead, support, and motivate the Guest Services team to deliver exceptional service
Coordinate and assist with events, including planning, setup, and on‑the‑day management
Oversee day‑to‑day office management to keep operations running smoothly
Manage meeting rooms, ensuring spaces are prepared, presentable, and used efficiently
Act as the face of the business, representing the client’s brand with confidence and professionalism
Support the creation of a connected, community‑focused workplace environment
Adapt responsibilities as needed as the space evolves and new requirements emerge

What we offer

Exclusive travel and grocery discounts
Life assurance
Cash rewards
Contributory pension scheme
Wellness programs
Employee Assistance Program
Digital GP services
Endless learning and development opportunities
WOW Awards
One paid day off annually to support a cause you’re passionate about

Fulltime

Destination Services Team Leader

Location

Dominican Republic , Punta Cana

Salary:

Not provided

TUI

Expiration Date

Until further notice

Requirements

Right to work in Dominican Republic
Speak English plus ideally another European language
Passionate about making guests happy and going above and beyond to guide and support the team in delivering exceptional service and creating unforgettable experiences for guests
Highly motivated, target-driven person with a positive mindset towards achieving results
Quick learner who masters technology and tools essential for the role, excelling at delivering training
Effective communicator who values diverse input, fosters a positive work culture, and inspires high performance while focusing on team growth, empowerment and wellbeing
Naturally motivates and guides the team, leading by example and tackling challenges with confidence
Fully conversational in English
Ability to work independently and be remotely managed, taking accountability and responsibility for the wider resort area

Job Responsibility

Lead and empower a team to create special moments for guests and build strong connections
Guide teams to identify guest needs, offer tailored recommendations, and effectively promote experiences to meet sales targets and boost revenue
Proactively resolve issues and support the team in handling high-profile cases with calm and empathy
Work with operational teams especially the airport team to give guests the best first impression and a seamless transfer experience
Navigate the team through changes and difficult situations, ensuring excellent service while adhering to company guidelines
Monitor team performance and wellbeing, celebrate successes, and use feedback to drive growth
Support development by identifying training needs and opportunities for skill enhancement

What we offer

Attractive compensation package including salary and bonus scheme
16 days of holiday after the first year worked, 2 additional days (Birthday and Happy Day)
Company iPad & uniform
Paid training days plus free access to TUI Learning Hub, TUI Skills Academy & Language Lessons
Charity and sustainability initiatives like the TUI Care Foundation
Complimentary access to dedicated WeCare Team & 24/7 Wellbeing Hub
Permanent or seasonal contracts
Growth opportunities tailored to your unique skills and expertise

Fulltime

Guest Experience Team Leader (Front Office)

Be the face of luxury. As a Guest Experience Team Leader, you will lead from the...

Location

Singapore , Singapore

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Diploma or Degree in Hospitality or related field
Experience in luxury hospitality or front office operations
A flair for guest engagement and personalised service
Strong situational awareness and the ability to think on your feet
Emerging leadership skills with a hands-on, lead-by-example approach
Excellent communication skills and attention to detail
Flexibility to work shifts, weekends, and public holidays

Job Responsibility

Lead daily front-of-house guest experience operations, ensuring every interaction reflects warmth, precision, and care
Personally engage with guests, anticipating needs and creating memorable, tailored experiences
Coordinate VIP arrivals, special occasions, and personalised touches that elevate the guest journey
Guide and coach Guest Experience Executives on the floor, driving service consistency and confidence
Act as the first point of escalation, resolving guest concerns with empathy, ownership, and speed
Collaborate closely with Front Office, Concierge, Housekeeping, and F&B to ensure seamless delivery
Support and execute guest recognition initiatives and service enhancements
Monitor real-time guest feedback and service flow, making on-the-spot decisions to uphold standards

What we offer

Career growth opportunities
Unique strong culture
Best-in-industry training
Complimentary stays at Four Seasons properties (based on availability), with discounted meals
Paid holidays/vacation
Dental and medical/life insurance
Employee service awards/Birthday Gift
Annual employee party/social and sporting events
Complimentary meals in dedicated employee restaurant

Fulltime

New

Team Leader

Eurest is your complete workplace food and catering partner. We can take care of...

Location

Australia , Melbourne CBD

Salary:

27.98 AUD / Hour

Compass Group Australia

Expiration Date

Until further notice

Requirements

Proven experience in a similar fast-paced hospitality or catering environment
Availability to work 5 mornings per week with a flexible, can-do approach
Strong understanding of food safety standards and HACCP compliance
High energy, excellent presentation, solid work ethic, and confidence using MS Office at an intermediate level

Job Responsibility

Lead and oversee a high-quality breakfast buffet service, ensuring exceptional presentation and guest satisfaction
Provide hands-on leadership and direction to the onsite catering team in a fast-paced environment
Adapt quickly to changing service demands while maintaining efficiency, organisation, and high standards
Manage orders, deliveries, stock rotation, cleanliness, and build positive relationships with clients and customers

What we offer

Exclusive discounts across 100+ retail outlets and lifestyle brands
Access to a wide range of training and development opportunities
Clear internal career pathways with support to move into different roles
Strong focus on work–life balance

New

Food & Beverage Team Leader

As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most importa...

Location

Australia , Melbourne

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

An up-to-date RSA
Relevant experience in a similar role
Working rights in Australia
Enthusiastic to escalate your career
Self-motivated, driven and energized in a fast-paced environment
Armed with smart solutions and a can-do attitude

Job Responsibility

Providing a warm, personalized welcome to every guest, ensuring an elevated and memorable experience
Hosting (breakfast), coordinating and managing table reservations, optimizing floor plans to enhance guest satisfaction and operational efficiency
Collaborate seamlessly with the service team to ensure flawless execution of our luxury service standards
Assist in the planning and coordination of special events and group bookings, ensuring every detail aligns with our brand's commitment to excellence
Perform administrative duties, including updating reservation systems, generating reports, and managing guest communications with the utmost professionalism
Complete opening and closing duties as necessary, including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc
Communicate information to manager/supervisor by documenting pertinent information in appropriate department
Monitor dining rooms for seating availability, service, safety, and well-being of guests
Complete work orders for maintenance repairs and submit to appropriate department or contact directly for urgent repairs
Report any employee, guest, and/or vendor incidents and accidents to management and Loss Prevention at the time of the incident and/or accident

What we offer

Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
Grow, develop, and progress with internationally recognized training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
Opportunity to receive Employee Referral Incentives and get paid for working with your friend
Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Fulltime

New

F&B Team Leader

Location

Qatar , Doha

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
Less than 1 year related work experience
No supervisory experience
None

Job Responsibility

Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time
moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance
reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts – to get it right for our guests and our business each and every time.

Fulltime

New

Team Leader

Working in our Alltshellach Country House we provide a retreat for up to 59 gues...

Location

United Kingdom , Fort William

Salary:

13.21 GBP / Hour

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience in a similar, supervisory level role in a busy hotel or guest house
Good leadership skills and teamwork ethic
Excellent customer service skills
Able to communicate effectively
Flexible to work evenings and weekends

Job Responsibility

Support the house managers to manage and supervise the front of house team
Inducting new household staff
General administration
Ensuring health & safety and fire policies are adhered to
Potentially undergo additional training to become a First Aider or Pool Emergency Responder
Help preparing guest rooms and public areas
Serving meals in our dining room
Assisting in the delivery of Afternoon Tea
Assist in the preparation of picnic lunches

What we offer

Equal share of tips paid monthly
Free Uniform
28 Days Holiday pro rata inclusive of bank holidays
Pension Contributions
Volunteer Day
Group Life Assurance
Cinema Discounts
Online Shopping Discounts
Cycle to work Scheme
Discounted Gym Membership

Fulltime

New

Female* Crisis House Team Leader

Location

United Kingdom , Swindon

Salary:

29289.00 - 30927.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Have a passion to make a real difference to how services are delivered and outcomes for those using services
Believe that recovery is a reality and hold hope for women
Skilled in managing difficult conversations with the ability to hold boundaries
An understanding of cultural diversity
To have a strong understanding of the needs of people with mental health problems
You must have a understanding living with and managing mental health issues or supporting someone in emotional distress, including understanding the barriers to meaningful living
An understanding of when and where to signpost is essential
A full driving licence (to include business use) and access to transport

Job Responsibility

Assist the Service Manager in the organisation of staffing hours and implementation of the staff rota to ensure the service always maintains safe staffing levels
Provide support and guidance to the staff team to ensure Guests receive safe, high-quality care and support
Deliver person-centred support, collaboratively developing and reviewing care plans focused on recovery and personal goals
Work inclusively and equitably with all service users, ensuring cultural sensitivity, challenging stigma, and advocating where needed
Monitor mental health, ensuring timely intervention, engaging with multi-disciplinary teams, and offering harm-minimisation support
Assist in crisis management, responding to emergency situations with calm, professional intervention
Promote coping mechanisms and self-management strategies that encourage independence and resilience
Work within a recovery and psychologically informed approach, supporting women to maximise their safety, independence and wellbeing
Liaise effectively and collaboratively with all appropriate agencies and community groups
Take part in the assessment of women referred to the service

What we offer

Up to 30 days annual leave (depending on length of service)
3 extra holidays including International Women’s Day
Excellent development and training opportunities
Employer pension contribution (minimum 5% of your gross salary)
Mindful Employer Plus Scheme
Cycle to Work Scheme
Long Service Awards
Health and Wellbeing programme

Fulltime

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Guest Services Team Leader

Job Description

Job Responsibility

Requirements

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Looking for more opportunities?

Guest Services Team Leader

Guest Services Team Leader

Destination Services Team Leader

Guest Experience Team Leader (Front Office)

Team Leader

Food & Beverage Team Leader

F&B Team Leader

Team Leader

Female* Crisis House Team Leader

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