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Guest Services Team Leader

14forty.co.uk Logo

14forty

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Location:
United Kingdom , London

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Category:
Hospitality and Tourism

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Contract Type:
Employment contract

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Salary:

35000.00 GBP / Year
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Job Description:

We are looking for a Guest Services Team Leader to join our brilliant Rapport team of 2 Ambassadors, based in our client’s office near Green Park. As the face of the workplace, our reception team plays a key role in creating a welcoming environment. You’ll be based in the London office of a global financial firm, where exceptional service and professionalism are essential to daily operations.

Job Responsibility:

  • Lead by example and support the day-to-day running of the reception
  • Welcome guests and clients with warmth and professionalism
  • Manage meeting room bookings and ensure spaces are client-ready
  • Oversee front desk operations and provide administrative support
  • Operate the main switchboard and direct calls efficiently
  • Liaise with catering and office teams to ensure seamless service

Requirements:

  • Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together
  • Ideally, have at least one year of leadership experience, with natural talent to lead, support, and motivate others
  • Be warm, confident, and genuinely enjoy helping people
  • Stay calm, organised, and focused in a busy environment
  • Have a proactive mindset and enjoy finding smart solutions
  • Communicate clearly and professionally at all levels
What we offer:
  • Enjoy exclusive travel and grocery discounts
  • Life assurance and cash rewards
  • Benefit from a contributory pension scheme
  • Access wellness programs
  • Employee Assistance Program
  • Digital GP services
  • Unlock endless learning and development opportunities
  • Celebrate Excellence with WOW Awards
  • Take one paid day off annually to support a cause you’re passionate about

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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