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Guest Services Supervisor

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Four Seasons

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Location:
United States of America , Palm Beach

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.

Job Responsibility:

  • Partner with Guest Experience and Front Desk leadership to ensure VIP recognition, deliver Forbes 5‑Star arrival and departure standards, and resolve guest concerns with professionalism and personalized service
  • Assist with training, scheduling, performance feedback, department meetings, and disciplinary recommendations for Bell and Door staff while fostering strong collaboration across departments
  • Welcome guests, assist with check-in, escorting, luggage handling, transportation arrangements, city recommendations, and smooth departures
  • Monitor Hotsos, manage package handling and shipping, complete group room drops, and ensure timely execution of guest service tasks
  • Handle assigned cash bank, foreign exchange, reconciliations, and use hotel systems for check-in/out, reporting, and room management
  • Act swiftly in emergencies, uphold health, safety, and security standards, and comply with Four Seasons policies, work rules, and local regulations
  • Maintain impeccable appearance, punctuality, and hospitality standards, attend training as required, adapt to business needs, and support Concierge, Bell Staff, Business Center, and lobby operations as needed

Requirements:

  • High School Diploma
  • Prior operations experience preferred, with a demonstrated record of reliable and effective performance
  • Ability to work an 8‑hour shift with flexible scheduling, including nights, weekends, and holidays
  • Genuine commitment to delivering exceptional service to guests, residents, colleagues, and leadership
  • Comfortable using computer systems and equipment required for daily operations
  • Clear, professional, and effective communication with guests and team members
  • Strong organizational skills with the ability to work independently and manage priorities
  • Ability to remain composed, detail‑oriented, and accurate in a fast‑paced, changing environment
  • Capable of reading, counting, and writing to complete documentation and transaction paperwork accurately
What we offer:
  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Complimentary Accommodation at other Four Seasons Hotels and Resort
  • Complimentary Dry Cleaning for Employee Uniforms
  • Complimentary Employee Meals
  • 401(k) Retirement Plan

Additional Information:

Job Posted:
April 27, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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