Guest Services Supervisor Job at Four Seasons (Baltimore)

Guest Services Supervisor

Four Seasons

Location:
United States of America , Baltimore

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

21.60 USD / Hour

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Job Description:

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. The deeply instilled Four Seasons culture is personified by its employees, people who share a single focus and are inspired to offer great service. While service is our competitive advantage, having a great employee culture is how we get there.

Job Responsibility:

Supervises the activities of the Bell Staff and Driveway Staff
Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies
Supervises the Guest Services staff
Directs all activities to the Guest Services Manager and the Night Manager / HAMS to ensure communications and follow-up on any problems, guest requests or special requirements
Assists GSM with training and scheduling the staff
Provides input for Performance Evaluations and recommendation for discipline of staff when needed
Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc
Responds to all guest requests in an accurate and timely manner
Takes action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees
Responds swiftly and effectively in any hotel emergency or safety situation
Collaborate and communicate seamlessly with co-workers and all departments to ensure organized and professional service
Greet guests who arrive by opening their car door and welcoming them to the hotel while assisting guests descending from cars
Issue appropriate valet parking ticket to guests who want car parked
Greet guests and local patrons arriving on foot
Open hotel doors for all guests and local patrons
Guide hotel guests to the Front Desk for check-in
Offer services to transport luggage to room and/or escort guest to their rooms
Assure the smooth flow of traffic on the drive by directing guest cars and taxis to the appropriate positions and directing valet parkers to park cars
Provide guests with directions, recommendations, and information about the city and its attractions
Hails taxis as needed
Loads luggage in car for departing guests
Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
resolves customer complaints, assists customers in all inquiries in connection with hotel services, the local area, in-house events, etc
Work harmoniously and professionally with all departments
Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact

Requirements:

Preference of guest services leadership experience in a luxury hotel
Excellent reading, writing and oral proficiency in the English language
Strong selling and interpersonal skills
High level of creativity and attention to detail
Ability to handle multiple tasks and make decisions in a fast paced client driven environment
Ability to remain calm and organized in busy environment
Strong communication skills

What we offer:

Medical, vision and dental insurance
Complimentary life insurance
Short-term disability insurance
Paid time off and holiday
401k Retirement Plan
Exciting training and development opportunities
Complimentary employee meals
Complimentary room nights at Four Seasons hotels around the world
Discounted employee parking

Additional Information:

Job Posted:
March 21, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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Job Link Share:

Guest Services Supervisor

Four Seasons

Location:
United States of America , Baltimore

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 21, 2026

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