Guest Services Supervisor

• Lead and inspire: Train and mentor Guest Services Team Members
• Manage operations: Oversee daily front desk tasks, including check-ins, check-outs, room assignments, and guest inquiries
• Coordinate activities: Work closely with other departments to ensure seamless operations
• Handle guest relations: Address and resolve guest complaints
• Financial oversight: Manage cash handling, balance front desk drawers, and prepare incident reports
• Maintain standards: Ensure front desk operations align with Hilton Worldwide Brand Standards
• Flexibility: Adapt to seasonal needs and adjust schedules

• Associate’s degree or equivalent
• 2 years of relevant work experience
• Complete Hilton Brand Training
• Valid PA Driver’s License
• CPR and RAMP certifications (preferred)
• Excellent problem-solving abilities
• Strong communication skills
• Computer skills in Excel, Outlook Email, Kronos/UKG, and PEP (Hilton’s Property Engagement Platform)
• Physically able to perform administrative duties and occasionally lift up to 50 pounds

CPR and RAMP certifications

• Medical insurance
• Dental insurance
• Matching 401(k)
• Paid time off
• Hotel discount program
• Fun work environment
• Opportunities for growth and development