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Guest Services Supervisor

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Marriott Bonvoy

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Location:
Uganda , Kampala

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Guest Services Supervisor-F&B position at Kampala Marriott Hotel. Ensure staff teamwork and optimum guest service. Complete operational duties, supervise staff, and maintain safety and quality standards.

Job Responsibility:

  • Ensure staff is working together as a team to ensure optimum service and that guest needs are met
  • Inspect grooming and attire of staff, and rectify any deficiencies
  • Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc
  • Inspect storage areas for organization, use of FIFO, and cleanliness
  • Complete scheduled inventories and stock and requisition necessary supplies
  • Monitor dining rooms for seating availability, service, safety, and well being of guests
  • Complete work orders for maintenance repairs
  • Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees
  • Serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
  • Follow all company and safety and security policies and procedures
  • report accidents, injuries, and unsafe work conditions to manager
  • and complete safety training and certifications
  • Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets
  • Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation
  • Speak with others using clear and professional language
  • Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees
  • Ensure adherence to quality expectations and standards
  • and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings
  • Read and visually verify information in a variety of formats (e.g., small print)
  • Visually inspect tools, equipment, or machines (e.g., to identify defects)
  • Stand, sit, or walk for an extended period of time or for an entire work shift
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance
  • Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination
  • Move through narrow, confined, or elevated spaces
  • Move up and down stairs and/or service ramps
  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping
  • Perform other reasonable job duties as requested by Supervisors

Requirements:

  • High school diploma or G.E.D. equivalent
  • At least 2 years of related work experience
  • At least 1 year of supervisory experience

Additional Information:

Job Posted:
March 24, 2026

Employment Type:
Fulltime
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