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Guest Services Supervisor

aramark.com Logo

Aramark

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Location:
United States , Zephyr Cove

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Under the direction of the Guest Service Manager, the Guest Services Supervisor is responsible for the work that is carried out within the Guest Services Department. Coordinates Guest Services at the conference center so that staff members and guests experience a positive impression of the facility.

Job Responsibility:

  • Supervises Guest Services Support Staff in providing 24 hours a day, 7 days a week coverage
  • Coordinates registration functions and transportation for all guests
  • Trains Front Desk/Concierge personnel by utilizing training programs established in conjunction with Aramark, and conference center clients
  • Oversees front desk and concierge's tasks to ensure world class service is provided
  • Design and implement training programs to ensure that all staff are well-versed in daily job functions, safety awareness, and Aramark policies and procedures
  • Responsible for ordering, storing and inventory of all supplies necessary to perform daily operations
  • Communicate closely with all departments to ensure a seamless guest experience
  • Establish, implement, and follow all emergency procedures
  • Perform any or all other duties as assigned by Guest Services Manager

Requirements:

  • Requires a positive attitude, strong work ethic, and a commitment to providing world-class service to the client, guests, and co-workers
  • A strong knowledge of personal computers is essential
  • Experience in all facets of providing guest services
  • Must be able to lead, motivate, and communicate effectively with others
  • Strong organizational abilities
  • Preferably two years in hospitality services or like environment performing like duties as Guest Services or Concierge’s supervisor
  • Must be able to read, write, and clearly speak English

Additional Information:

Job Posted:
April 23, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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