Guest Services Supervisor Job at Four Seasons (Taipa)

Guest Services Supervisor

We’re seeking an experienced and proactive Guest Services Supervisor to join our...

Location

United Kingdom , Hook, Hampshire

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Previous experience in a Front Office or Guest Services role, ideally within a luxury hospitality environment
Supervisory or leadership experience with the ability to motivate and develop a team
Excellent communication and interpersonal skills
Strong organisational skills and attention to detail
A passion for delivering exceptional guest experiences
Confidence in problem-solving and handling guest concerns
Flexibility to work shifts, including weekends and holidays
Knowledge of Opera or similar PMS systems is preferred
A positive, professional, and hands-on approach to leadership

Job Responsibility

Supervise and coordinate the daily activities of the Guest Services team to ensure smooth front desk operations
Lead shifts, allocating tasks and supporting team members throughout the day
Act as a key point of contact for guests, handling enquiries, requests, and concerns with professionalism and care
Deliver a seamless check-in and check-out experience, maintaining efficiency and a warm welcome at all times
Ensure all guest interactions reflect the highest standards of service and brand expectations
Support VIP arrivals, special requests, and personalised guest experiences
Liaise closely with Housekeeping, Concierge, and other departments to ensure guest needs are met
Monitor service quality and provide coaching, feedback, and development support to team members
Handle guest feedback and resolve issues promptly to ensure complete guest satisfaction
Ensure compliance with hotel policies, procedures, and health & safety standards

What we offer

Free Shuttle Bus transport from local towns/stations to the hotel (Fleet, Church Crookham and Elvetham Heath)
Employee travel programme
BUPA dental health care
Excellent training and career development opportunities
28 days holiday per annum including bank holidays (increasing based on length of service)
Group Personal Pension Plan upon completion of three months’ service
Opportunities to build a successful career with global potential
Access to Wagestream – a salary advance benefit
WeCare Employee Well Being Platform
Uniform and free meals on duty

Fulltime

Guest Services Supervisor

Four Seasons is powered by our people. We are a collective of individuals who cr...

Location

United States of America , Palm Beach

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

High School Diploma
Prior operations experience preferred, with a demonstrated record of reliable and effective performance
Ability to work an 8‑hour shift with flexible scheduling, including nights, weekends, and holidays
Genuine commitment to delivering exceptional service to guests, residents, colleagues, and leadership
Comfortable using computer systems and equipment required for daily operations
Clear, professional, and effective communication with guests and team members
Strong organizational skills with the ability to work independently and manage priorities
Ability to remain composed, detail‑oriented, and accurate in a fast‑paced, changing environment
Capable of reading, counting, and writing to complete documentation and transaction paperwork accurately

Job Responsibility

Partner with Guest Experience and Front Desk leadership to ensure VIP recognition, deliver Forbes 5‑Star arrival and departure standards, and resolve guest concerns with professionalism and personalized service
Assist with training, scheduling, performance feedback, department meetings, and disciplinary recommendations for Bell and Door staff while fostering strong collaboration across departments
Welcome guests, assist with check-in, escorting, luggage handling, transportation arrangements, city recommendations, and smooth departures
Monitor Hotsos, manage package handling and shipping, complete group room drops, and ensure timely execution of guest service tasks
Handle assigned cash bank, foreign exchange, reconciliations, and use hotel systems for check-in/out, reporting, and room management
Act swiftly in emergencies, uphold health, safety, and security standards, and comply with Four Seasons policies, work rules, and local regulations
Maintain impeccable appearance, punctuality, and hospitality standards, attend training as required, adapt to business needs, and support Concierge, Bell Staff, Business Center, and lobby operations as needed

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
401(k) Retirement Plan

Fulltime

Guest Services Supervisor

Under the direction of the Guest Service Manager, the Guest Services Supervisor ...

Location

United States , Zephyr Cove

Salary:

Not provided

Aramark

Expiration Date

Until further notice

Requirements

Requires a positive attitude, strong work ethic, and a commitment to providing world-class service to the client, guests, and co-workers
A strong knowledge of personal computers is essential
Experience in all facets of providing guest services
Must be able to lead, motivate, and communicate effectively with others
Strong organizational abilities
Preferably two years in hospitality services or like environment performing like duties as Guest Services or Concierge’s supervisor
Must be able to read, write, and clearly speak English

Job Responsibility

Supervises Guest Services Support Staff in providing 24 hours a day, 7 days a week coverage
Coordinates registration functions and transportation for all guests
Trains Front Desk/Concierge personnel by utilizing training programs established in conjunction with Aramark, and conference center clients
Oversees front desk and concierge's tasks to ensure world class service is provided
Design and implement training programs to ensure that all staff are well-versed in daily job functions, safety awareness, and Aramark policies and procedures
Responsible for ordering, storing and inventory of all supplies necessary to perform daily operations
Communicate closely with all departments to ensure a seamless guest experience
Establish, implement, and follow all emergency procedures
Perform any or all other duties as assigned by Guest Services Manager

Fulltime

Guest Services Supervisor

Guest Services Supervisor-F&B position at Kampala Marriott Hotel. Ensure staff t...

Location

Uganda , Kampala

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 2 years of related work experience
At least 1 year of supervisory experience

Job Responsibility

Ensure staff is working together as a team to ensure optimum service and that guest needs are met
Inspect grooming and attire of staff, and rectify any deficiencies
Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc
Inspect storage areas for organization, use of FIFO, and cleanliness
Complete scheduled inventories and stock and requisition necessary supplies
Monitor dining rooms for seating availability, service, safety, and well being of guests
Complete work orders for maintenance repairs
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees
Serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
Follow all company and safety and security policies and procedures

Fulltime

Guest Services Supervisor

The Guest Services Supervisor oversees the front office activities, including ha...

Location

United States , West Ossipee

Salary:

22.00 USD / Hour

Sun Communities

Expiration Date

Until further notice

Requirements

High School Diploma or GED
2 years of administrative experience
6 months of previous supervisory experience
6 months of prior RV Resort office experience (Preferred)
Strong customer service skills
Excellent verbal and written communication skills
Demonstrated leadership abilities
Good problem-solving skills
Professional appearance
Excellent organization skills

Job Responsibility

Organizes and prioritizes work schedules of front desk team to ensure adequate coverage is available at all times
Collects and posts resident security deposits, processing fees, rent, inspection, application or other miscellaneous fees in NetSuite or CampSpot while ensuring to adhere to Sun's cash handling policies
records in the proper accounts and issues receipts
Handles and resolves resident and guest complaints, inquiries, and issues in a timely and professional manner
fields resort comments, suggestions and complaints to the General/RV Resort Manager
Makes collection calls for site rental payments as directed
Submits bad debt files to collections
Coordinates team member selection and development and ensures team members comply with appropriate policies and procedures
Ensures guests and residents receive the highest levels of service consistent with Sun's customer service philosophy
Performs general administrative such as answering phones, typing, copying, faxing, filing, and other duties as assigned

What we offer

Paid sick leave
Online access to view and update personal information, review paystubs, annual W2s, and more
Participation in company-wide SunRewards program
Team Member Perks & Benefits Program with hundreds of discounts on things like mobile phone service, travel, retail, and more
Get paid daily with DailyPay
Access to hundreds of online learning modules via Sun University
Vacation RV site rent discounts at Sun Outdoors locations nationwide

Fulltime

Guest Services Supervisor

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one ...

Location

United States of America , Baltimore

Salary:

21.60 USD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

Preference of guest services leadership experience in a luxury hotel
Excellent reading, writing and oral proficiency in the English language
Strong selling and interpersonal skills
High level of creativity and attention to detail
Ability to handle multiple tasks and make decisions in a fast paced client driven environment
Ability to remain calm and organized in busy environment
Strong communication skills

Job Responsibility

Supervises the activities of the Bell Staff and Driveway Staff
Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies
Supervises the Guest Services staff
Directs all activities to the Guest Services Manager and the Night Manager / HAMS to ensure communications and follow-up on any problems, guest requests or special requirements
Assists GSM with training and scheduling the staff
Provides input for Performance Evaluations and recommendation for discipline of staff when needed
Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc
Responds to all guest requests in an accurate and timely manner
Takes action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees

What we offer

Medical, vision and dental insurance
Complimentary life insurance
Short-term disability insurance
Paid time off and holiday
401k Retirement Plan
Exciting training and development opportunities
Complimentary employee meals
Complimentary room nights at Four Seasons hotels around the world
Discounted employee parking

Fulltime

Guest Services Supervisor

Responsible for overseeing Guest Services staff, assigning duties, and ensuring ...

Location

United States , Kent

Salary:

21.95 USD / Hour

Legends Global

Expiration Date

Until further notice

Requirements

At least 1 year of experience working as a supervisor in retail and/or customer service environments preferred
Must be able to stand, walk and climb stairs for the duration of the shift
Must be able to work nights, weekends and holidays in addition to normal business hours
Must be able to communicate effectively, written and verbal, in English
May be exposed to adverse weather conditions
Must be able to multi-task and work well under pressure in a fast-paced environment

Job Responsibility

Direct staff on duties and assign to appropriate work location
Provide assistance to any Guest Services Staff member
Ensure all incident reports are completed accurately and completely according to company standards
Provide excellent customer service to all guests by remaining calm and courteous
Ensure Guest Services staff is given appropriate breaks in a timely manner and according to State and Federal Laws
Handle guest related incidents, including but not limited to, injuries, illnesses and inappropriate behavior
Ensure guests are following accesso ShoWare Center standards with regards to tickets, entrance, conduct, etc.
All other duties as assigned

What we offer

Employees are eligible to join our 401K after 1 year and 1000 hours of service
Holidays worked are paid at time and a half
Sick Time is accrued at 1 hour for every 30 worked and can be used in 2-hour increments or more
Employees (and family) will be eligible for Medical, Dental & Vision benefits when completing 1560 hours in a 365-day time frame

Parttime

Security & Guest Services Supervisor

The Security & Guest Services Supervisor supports the Security Manager by overse...

Location

United States , Rochester

Salary:

40000.00 - 45000.00 USD / Year

Legends Global

Expiration Date

Until further notice

Requirements

2–3 years of experience in security, public safety, law enforcement, military, or venue/event security
At least 1–2 years in a supervisory or team lead role
Experience creating staff schedules and managing shift coverage
Experience writing incident reports and enforcing policies
Demonstrated ability to de-escalate conflict and manage high-pressure situations
Ability to work a flexible, event-driven schedule, with primary availability during evenings and weekends
Demonstrated ability to lead, motivate, and hold staff accountable to successfully achieve Security Department goals and performance standards
Ability to professionally represent the Security & Guest Services Department with integrity and sound judgment at all times
Proven ability to build and maintain strong working relationships with employees, department leaders, and cross-functional teams throughout the organization
Ability to work independently, assess dynamic situations quickly, and implement appropriate and timely solutions

Job Responsibility

Oversee daily operations of the Guest Relations Desk and building security functions, with primary focus on evening and event coverage
Serve as the on-duty Security Event Lead, supervising Security Officers and Guest Services staff during events
Assist with recruitment, hiring, training, scheduling, payroll, and overall staff supervision
Ensure Security Guards consistently follow department and company policies and procedures as established by the Security Manager and Director of Events & Production
Monitor officer performance and daily responsibilities to ensure operational standards are met
Hold team members accountable for policy violations or performance deficiencies
administer corrective and disciplinary action when necessary
Create and review detailed incident and accident reports for all occurrences on property
Conduct weekly audits of security documentation to ensure accuracy, organization, and proper record retention
Ensure all documents are neatly and accurately filed for future reference

What we offer

medical
dental
vision
life and disability insurance
paid vacation
401k plan

Fulltime

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