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Guest Services Supervisor

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Legends Global

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Location:
United States , Kent

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Contract Type:
Not provided

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Salary:

21.95 USD / Hour

Job Description:

Responsible for overseeing Guest Services staff, assigning duties, and ensuring all team members provide exceptional customer service. This role handles guest-related incidents, ensures guest are aware of venue policies and maintains accurate reporting standards. The ideal candidate will support team operations and manage break schedules, while upholding a safe and welcoming environment for all guests and team members.

Job Responsibility:

  • Direct staff on duties and assign to appropriate work location
  • Provide assistance to any Guest Services Staff member
  • Ensure all incident reports are completed accurately and completely according to company standards
  • Provide excellent customer service to all guests by remaining calm and courteous
  • Ensure Guest Services staff is given appropriate breaks in a timely manner and according to State and Federal Laws
  • Handle guest related incidents, including but not limited to, injuries, illnesses and inappropriate behavior
  • Ensure guests are following accesso ShoWare Center standards with regards to tickets, entrance, conduct, etc.
  • All other duties as assigned

Requirements:

  • At least 1 year of experience working as a supervisor in retail and/or customer service environments preferred
  • Must be able to stand, walk and climb stairs for the duration of the shift
  • Must be able to work nights, weekends and holidays in addition to normal business hours
  • Must be able to communicate effectively, written and verbal, in English
  • May be exposed to adverse weather conditions
  • Must be able to multi-task and work well under pressure in a fast-paced environment
What we offer:
  • Employees are eligible to join our 401K after 1 year and 1000 hours of service
  • Holidays worked are paid at time and a half
  • Sick Time is accrued at 1 hour for every 30 worked and can be used in 2-hour increments or more
  • Employees (and family) will be eligible for Medical, Dental & Vision benefits when completing 1560 hours in a 365-day time frame

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Parttime
Work Type:
On-site work
Job Link Share:

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