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Guest Services Specialist

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Legends Global

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Location:
United States , New Orleans

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Legends Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Guest Services Specialist for Legends Global/Caesars Superdome | Smoothie King Center | Champions Square.

Job Responsibility:

  • Develop and facilitate Team Member training programs: annual, client-based, and new-hire orientations
  • Act as the liaison to clientele (Saints and Pelicans) for coordinating league-specific training initiatives
  • Creative design and drafting of Team Member bulletins and correspondence
  • Creative design and development of quarterly newsletter
  • Create, edit, and update departmental manuals and materials
  • Maintain and update Team Member Tool Box
  • Assist in coordination and facilitation of Team Member Podcasts
  • Facilitate Reward & Recognition program during events (i.e., MVTM, A Little Lagniappe)
  • Coordinate events as part of Reward & Recognition program (i.e., Cinema in the Square, TM Appreciation Party)
  • Address questions/concerns via the Guest Services general phone line
  • Assist in monitoring and responding to Caesars Superdome, SKC, Champions Square & ADA Contact Us emails
  • Serve as ADA Facilitator during events
  • Assist with supervising the Incident Management System (IMS), devices, and upgrades
  • Serve as Lead Person on duty on a rotation basis for events
  • All other duties as assigned

Requirements:

  • Must successfully pass a driving record and criminal background check
  • Experience with various methods of training
  • Excellent interpersonal and customer service skills
  • Effective communicator, both verbal and written
  • Computer literacy in Microsoft Office Programs (i.e., Word, Excel, PowerPoint)
  • Extensive experience with Photoshop and InDesign (or similar program)
  • Self-motivated and able to motivate others
  • Ability to perform multiple tasks and meet deadlines
  • Exceptional organizational and time management skills
  • Goal orientated, team player
  • Easily adapts to change
  • Able to work nights, weekends, and holidays as needed
  • Bachelor’s degree or 2-3 years experience in a Hospitality/Customer Service based industry
  • Must possess a valid United States Driver’s License at time of appointment and throughout employment

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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