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The Guest Services Representative shall greet and guide Sanford Center guests to the requested locations. Greeter shall maintain an excellent public image for the Sanford Center, and shall interact with employees, patrons, and vendors regarding amenities, art, policies, procedures and overall operating guidelines of Legends Global/Sanford Center.
Job Responsibility:
Meet and greet guests
offer assistance in answering questions, provide directions to locations within our facility as well as to various amenities and services
On inquiry, inform guest of amenities and walking distance locations
Offer solutions to any guest complaints and problems
follow up to ensure customer satisfaction
Refer unusual or difficult questions and problems to Guest Services Lead to ensure proper resolution
Requirements:
High school diploma or GED, some college coursework, preferred
Demonstrate excellent communication and inter-personal skills among all levels of staff and clientele
Provide customer service in a professional considerate manner
Work effectively with diverse groups of people among all levels within an organization
Excellent record of dependability, reliability, and integrity
Self-motivated, and flexible to change
Available to work a varied schedule including daytime, mornings, evenings, weekends and holidays