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Guest Services Representative (Days) – onefiftyfenchurch, Fenchurch Street, London. At Cycas Hospitality, we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too. Our focus is to put PEOPLE at the heart of everything we do. We believe in hiring the smile and training and developing talent to create genuine and caring teams who come to work to have fun. Located in the heart London onefiftyfenchurch features 33 contemporary apartments designed for both short and extended stays, offering a peaceful escape from the city buzz. With iconic landmarks, top dining options and excellent transport links just moments away, it’s the perfect base for both business and leisure travellers. If you have an inner drive to love what you do – and do it well - and you strive to provide the best hotel experience so your guests can pursue their personal & professional passion, then please read on as you’re somebody we want within our team.
Job Responsibility:
To ensure the smooth and efficient running of the hotel to the satisfaction of all guests needs
The night audit is completed to fulfil all audit and statistical information requirements for the hotel
To ensure the security of hotel guests and hotel as a whole and to provide services for hotel guests
Carry out security checks at regular intervals with special emphasis on security, fire and safety
Check hotel guests in and out and assist with luggage when required
Serve food and liquor to company standards
Ensure all revenue is correctly charged and monies are securely kept
To ensure the total cash takings balance with the Opera settlements report and the receipt sheet and to complete the banking according to the correct procedure
Operate the hotel switchboard and deal with all internal and external calls, according to procedure
Order and deliver guest’s newspapers and correct charging and controls
Action early morning calls at the time specified and to the standards laid down
Cleaning of areas as requested, removal of all trays from public areas, bedrooms and corridors as necessary
Being able to work in a pantry serving healthy drinks, alcoholic and non-alcoholic beverages
To have a thorough knowledge of and adherence to the law with regards to the following company regulations
Undertake special duties or work outside the normal daily/weekly routine but within the overall scope of the position
Requirements:
Available to work between the hours of 07.00 hrs and 20.30hrs (approx.)
Working hours - This role is based on five shifts per week, including weekends, and is subject to business operational needs
Desire and ability to learn
Strong communication skills
Ability to organise self and multi - task
Flexible and adaptable
Attention to detail
Customer focused / can-do attitude
Understand the Hotel / Company standards, products and services
A good working knowledge of Opera PMS,is desired
What we offer:
Healthcare Plan
Pension
Employee Discounted
Exclusive employee discounted rate to Cycas hotels
Continuous paid training and development opportunities