Guest Services Representative

• Deliver exceptional service while greeting, checking tickets, providing information, answering questions, directions and escorts (if needed) to T-Mobile Center guests
• Assist and accommodate guests with special needs as needed
• Respond to guest questions or complaints in a timely and professional manner and offer assistance while maintaining a world class service mindset
• Assist Guest Services management with retrieving lost and found property as needed
• Enforce all policies and procedures of the venue and attend company trainings including but not limited to: medical aids, emergency procedures, safety, customer service training throughout the year
• Act as a member of the emergency evacuation team by communicating with and directing guests during a facility emergency
• Perform additional responsibilities as needed and directed by management

• Minimum education level of: High School Diploma or its equivalency
• Minimum 1 year customer service related work experience
• Experience demonstrating superior customer/guest service skills
• Positive, customer service-oriented attitude at all times
• Ability to speak, understand and follow direction in English
• Able to work in a fast-paced environment during large or high profile events
• Able to maintain good business relations with all employees, guests, clients and service providers
• Able to interact effectively and calmly with angry or emotional guests, clients and employees
• Able to maintain a neat, clean and professional demeanor, grooming and dress code standards
• Able to move around the facility and stand or remain posted in a stationary position for extended periods of time
• Able to occasionally push guests in a wheelchair which requires ability to grasp, push, pull and maneuver up to 300lbs on wheels
• Able to work evenings, weekends and holidays as needed according to venue schedule

Previous work experience in a sports, entertainment, or convention facility environment