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Guest Services Representative

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Beacon Hill

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Location:
United States , Honolulu

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

16.00 - 17.00 USD / Hour
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Job Description:

About the Role Guest Service Representative

Job Responsibility:

  • Greets and assists all guests and property personnel in an efficient and courteous manner
  • Takes great pride in offering helpful, friendly service at all times
  • Defines, communicates, and maintains high standards of guest service at all times
  • Provides a luxury lifestyle experience for all the property guests as they visit the Center or reach out via phone, email, or digital channels
  • Signing in all authorized visitors according to the policies, rules and regulations established by building management and/or tenants, ensuring all guests have been authorized to enter
  • Maintains a strong knowledge of offerings at the property and can guide guests to appropriate showrooms, dining options, etc.
  • Informs and suggests opportunities to engage guests in Center-wide retailers and events
  • Anticipates the services sought after by ascertaining the mood and style of the guest
  • identifies solutions before being asked
  • Develops strong working relationships with building management, showroom tenants, other building service providers, retailers, and other area businesses
  • Answer and respond to tenant phone calls and e-mails for assistance throughout the day
  • Provide guidance and information as requested from tenants and visitors to the building
  • Ensure familiarity with building management and security protocol, directing any issues to the appropriately designated management
  • Develop and maintain professional relationships with key employee and tenant contacts at the property

Requirements:

  • Ability to work independently
  • Ability to communicate effectively and work with a team
  • Customer service oriented
  • Strong event planning skills
  • Strong attention to detail
  • Bilingual skill is a plus
  • Japanese and Korean language skills are preferred
  • Have an outgoing, upbeat, and friendly personality
  • Can easily decipher which services are most appropriate to offer mall guests
  • Take pride and ownership of the success of the Host team
  • Have a strong knowledge of the mall and local community, including modes of transportation, dining, lodging, and attractions
  • Are able to work in a fast-paced environment, accommodating and communicating to a broad range of clientele with various needs

Nice to have:

  • Bilingual skill is a plus
  • Japanese and Korean language skills are preferred

Additional Information:

Job Posted:
April 20, 2026

Employment Type:
Parttime
Work Type:
On-site work
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