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Guest Services Representative

jll.com Logo

JLL

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Location:
Canada , Surrey

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

18.00 - 18.85 CAD / Year
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Job Description:

As a Guest Services Representative, you will be the face of our shopping centre, creating exceptional customer experiences that drive satisfaction and loyalty. This role involves managing all guest service functions, building strong retailer relationships, and ensuring seamless daily operations. You will contribute to JLL's business objectives by enhancing the shopping centre's reputation through outstanding service delivery and proactive customer engagement that supports tenant success and visitor retention.

Job Responsibility:

  • Maintain comprehensive knowledge of shopping centre services, amenities, stores, and promotional activities to provide accurate information to guests
  • Proactively engage with shoppers and retailers to create memorable interactions and deliver excellent customer service
  • Operate the Guest Services Desk, including selling gift cards and managing store financial programs
  • Provide directions, answer questions, and offer personalized store suggestions based on shopper needs and current merchandise knowledge
  • Develop and maintain strong relationships with retailers while educating them about centre services and programs
  • Assist in developing and executing existing and new Guest Services programs and promotional events
  • Support Guest Services Representative training initiatives and participate in special projects as assigned

Requirements:

  • High school diploma or equivalent education
  • Strong desire to provide excellent customer service with a positive, "can do" attitude
  • Ability to effectively communicate with diverse groups including shoppers, retailers, management, and service providers
  • Capability to work in fast-paced environments while multitasking and maintaining high professionalism
  • Excellent written, oral communication, and active listening skills
  • Conflict resolution and management abilities
  • Computer proficiency in Microsoft Word and Excel

Nice to have:

  • Previous customer service experience in retail or hospitality environment
  • Knowledge of shopping centre operations and retail industry practices
  • Experience with point-of-sale systems and financial transaction processing
  • Familiarity with crisis management procedures and emergency protocols
  • Event coordination or promotional marketing experience

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Parttime
Work Type:
On-site work
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