Guest Services Representative Job at High Hotels Ltd. (Mt Laurel)

Guest Services Representative

As a Guest Services Representative, you will be the face of our shopping centre,...

Location

Canada , Surrey

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

High school diploma or equivalent education
Strong desire to provide excellent customer service with a positive, "can do" attitude
Ability to effectively communicate with diverse groups including shoppers, retailers, management, and service providers
Capability to work in fast-paced environments while multitasking and maintaining high professionalism
Excellent written, oral communication, and active listening skills
Conflict resolution and management abilities
Computer proficiency in Microsoft Word and Excel

Job Responsibility

Maintain comprehensive knowledge of shopping centre services, amenities, stores, and promotional activities to provide accurate information to guests
Proactively engage with shoppers and retailers to create memorable interactions and deliver excellent customer service
Operate the Guest Services Desk, including selling gift cards and managing store financial programs
Provide directions, answer questions, and offer personalized store suggestions based on shopper needs and current merchandise knowledge
Develop and maintain strong relationships with retailers while educating them about centre services and programs
Assist in developing and executing existing and new Guest Services programs and promotional events
Support Guest Services Representative training initiatives and participate in special projects as assigned

Parttime

Guest Services Representative

As a Guest Services Representative for High Hotels Ltd., you are required to pos...

Location

United States , Mt Laurel

Salary:

17.30 USD / Hour

High Hotels Ltd.

Expiration Date

Until further notice

Requirements

A high school diploma or general equivalent (GED) preferred
Customer service experience preferred
Must be capable of handling money accurately
Reading, math, and communication skills
Ability to work weekends and holidays is required

Job Responsibility

Taking, modifying, and canceling guest reservations
Communicating hotel facilities and services to guests
Providing information on the local area and points of interest
Assisting guests with arrivals and departures
Answering the front desk phone
Cash handling

What we offer

Hilton or Marriott room discounts
Perfect Attendance Awards
Health Coach and Registered Dietician
Employee Assistance Program (EAP) with Aetna Resources for Living
401k retirement savings plan
Coworker Activity Committee (CAC) events
Good Measure Award
High Five
Safety Shoe Reimbursement
$1/hour shift premium on weekends

Parttime

Guest Services Representative

Guest Services Representative – Lincoln Suites London, Kingsway (Holborn). Locat...

Location

United Kingdom , London

Salary:

29101.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Ability to work in a dynamic and fast-moving environment
Have high energy and a fearless do-it-yourself attitude
Desire to learn and develop
Previous experience within a similar role within a hotel environment
Strong communicator that loves to chat to our guests
Someone who comes to work with a smile and want to make sure everyone around you leaves with a smile
Fluency in English
Smart professional appearance
A sense of humour

Job Responsibility

To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises to maximise hotel sales
To ensure that you are aware of hotel availability and take every opportunity to maximise room sales. Increase room revenue by supervising effectiveness of room category upselling
To anticipate guest needs, act upon and follow up guest requests and deliver a level of service and responsiveness that generates compliments
Ensure that all charges are correctly posted to the guest’s bills following the standard procedures
Deal with cash, cheque, and credit transactions in accordance with the hotel and company policy, and to ensure that any discrepancies are reported immediately
Ensure all messages received for guests are passed on accurately and as quickly as possible
Operate the hotel switchboard and deal with all internal and external calls, according to procedure
Ensure communication procedures are effective and efficient on a day-to-day basis, so that service standards are not compromised
Actively develop positive and effective communication between the Guest Services team and Housekeeping, Maintenance, and the Reservation teams
Ensure that you have a sound knowledge of the local area regarding history, places of interest and special events and where further information can be obtained

What we offer

Healthcare Plan
Pension
Employee Discounted
Exclusive employee discounted rate to Cycas managed hotels
Reward & Celebration program
Opportunity to grow & develop in and with a hotel management company with multiple hotel brands across Europe
Free Healthcare plan
Continuous paid Training & Development opportunities

Fulltime

Guest Services Representative

We are looking for a motivated and customer-focused Guest Services Representativ...

Location

United States , Memphis

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 2 years of experience in customer service or a related field
Strong communication skills with the ability to engage diverse audiences
Ability to stand for extended periods and work weekends as required
Experience in retail or sales environments is an advantage
Proven ability to assist and direct guests with attention to detail
Familiarity with inventory management or retail processes is a plus
Comfortable working in a fast-paced environment with high visitor traffic

Job Responsibility

Welcome guests warmly at the front entrance and Box Office, ensuring a positive first impression
Provide detailed information about permanent and rotating exhibits, becoming knowledgeable about the museum and the Civil Rights era
Monitor assigned areas within the museum to assist guests and maintain traffic flow
Offer guidance and answer questions in hallways, helping visitors navigate the museum
Manage the theater experience by delivering pre- and post-video announcements to enhance guest engagement
Maintain an attentive demeanor while standing for extended periods and addressing visitor needs
Support organizational sales and service goals through excellent customer interactions
Ensure guests have a seamless experience by addressing concerns promptly and effectively
Uphold museum standards by maintaining cleanliness and order in your assigned areas
Collaborate with team members to provide consistent and high-quality service throughout the museum

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

Guest Services Representative

We are looking for a success-driven Guest Services Representative to join our te...

Location

United States , Memphis

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 2 years of experience in customer service, retail, or a related field
Strong communication skills with the ability to clearly articulate information to diverse audiences
A passion for history and education, particularly regarding the Civil Rights era
Ability to stand for extended periods and move between assigned stations within the museum
Weekend availability and flexibility to work varied shifts, including one weekday off
Proficiency in handling guest inquiries and resolving issues with attention to detail
Comfortable delivering short presentations to groups

Job Responsibility

Welcome guests at entry points, including the front door and Box Office, ensuring a warm and detail-oriented first impression
Become knowledgeable about the museum exhibits, including permanent and rotating displays, to share accurate and engaging information with visitors
Guide guests through the museum, answering questions and providing directions to enhance their experience
Monitor and manage the flow of traffic in hallways and exhibit areas to ensure a smooth and organized visit for all
Deliver brief presentations in the theater before and after the introductory video to enrich visitors’ understanding of the museum
Stand for extended periods at assigned stations, maintaining a detail-oriented and approachable demeanor
Assist in achieving sales and service goals by promoting museum offerings and services
Provide information about museum policies, events, and the Civil Rights era to educate and inspire guests
Maintain cleanliness and order in assigned areas to create a welcoming environment
Collaborate with team members to address guest needs and resolve any concerns promptly

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

Guest Services Representative

As a community, the University of Rochester is defined by a deep commitment to M...

Location

United States of America , Rochester

Salary:

18.50 - 24.98 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

High School Diploma required
2-3 years customer service experience or equivalent combination of education and experience required
Ability to communicate effectively with a diverse population and work through interactions where barriers to communication are present
Must be able to handle highly stressful and emotional situations professionally and respectfully
Must be able to meet physical requirements of the role

Job Responsibility

Serves as a problem solver, advocate and liaison for patients, visitors and staff at 12 locations throughout the Medical Center
Serves as the front line for solving problems and handling complaints utilizing ICARE service recovery concepts
Independently answers large volume of inquiries that are typically not routine involving all aspects of UR Medicine
Utilizing soft skills, assists diverse population of visitors/patients from all demographic backgrounds
Expertly navigates difficult visitor encounters for patients with restricted visitor access (NI/NB status)
Handles sensitive patient information in accordance with HIPAA standards
Effectively communicates accurate wayfinding instructions to all URMC locations on or off-site
Answers internal and external phone calls to the Medical Center
Initiates and responds to all localized Emergency Page Codes
Serves as hospital COVID-19/access expert for visitation guidelines, restrictions and procedures

Parttime

Guest Services Representative

We are currently seeking a Guest Service Representative to join our Experience M...

Location

United States , Chicago

Salary:

19.00 - 19.50 USD / Hour

JLL

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Minimum of 1 year experience in high-end hospitality, luxury retail, fine dining or related field
Professional demeanor and appearance
Positive and engaging personality in all work situations
Outstanding people skills
Ability to be flexible and adaptable
Strong organizational skills and ability to multi-task
Excellent oral and written communication skills
Ability to think quickly and efficiently when confronted with a client request
Self-starter, motivated, takes initiative, and anticipates needs of others

Job Responsibility

Provide outstanding guest experiences in a customer service setting
Courteously greet all tenants and visitors to the reception desk
Sign in all authorized visitors according to policies
Contact tenants when a guest is not pre-registered
Provide excellent service to all guests
Answer and respond to tenant phone calls and e-mails
Provide guidance and information as requested
Ensure familiarity with building management and security protocol
Develop and maintain professional relationships with key contacts
Proactively investigate all events

What we offer

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

Fulltime

Guest Services Representative

The Dignity Health Arena, Theater and Convention Center Guest Services Represent...

Location

United States , Bakersfield

Salary:

Not provided

Legends Global

Expiration Date

Until further notice

Requirements

Customer service experience
Must be able to stand for extended periods of time
Excellent communication skills
Able to work outdoors if needed
Must be proactive in providing assistance
Must be able to work in a team environment and interact with multiple departments
Must be able to work flexible hours including nights, weekends and holidays

Job Responsibility

Check guest's tickets to ensure guest are in correct seating location
Directs guests to their seating location
Address guests that are not sitting in the area their ticket is good for
Responsible for keeping aisles, stairs and concourse clear of safety hazards
Provide the correct answer to guest questions or find out the answer
Resolves guest complaints and escalates to a supervisor as needed
Ensure guests are following arena guest code of conduct

Parttime

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