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Guest Services Representative

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Children's Hospital Los Angeles

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Location:
United States , Los Angeles

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Contract Type:
Not provided

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Salary:

43680.00 - 56212.00 USD / Year

Job Description:

The Guest Services Representative represents hospital as an information resource, and provides visitor triage, in the hospital lobbies in accordance with CHLA visitation and safety policies and procedures.

Job Responsibility:

  • Represents hospital as an information resource
  • provides visitor triage, in the hospital lobbies in accordance with CHLA visitation and safety policies and procedures

Requirements:

  • Bilingual Spanish preferred
  • Experience in a healthcare environment preferred
  • High School Diploma, GED, or equivalent required

Nice to have:

  • Strong verbal and written communication skills
  • bilingual ability
  • Skill in providing accurate information, directions, and wayfinding support
  • Effective conflict resolution skills and the ability to support distressed families with patience and professionalism
  • Comfort working in a 24/7 environment, including nights, weekends, and holidays
  • Ability to learn hospital policies, procedures, and visitor management protocols
  • Proficiency with computers, phones, visitor management systems, and basic office equipment
  • ability to perform front desk administrative tasks
  • Ability to stand or walk for extended periods and assist families with directions or escorting
  • Ability to remain calm and effective in a fast paced, high traffic environment

Additional Information:

Job Posted:
March 22, 2026

Employment Type:
Parttime
Work Type:
On-site work
Job Link Share:

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