This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Provide excellent customer service by welcoming guest to the venue, being knowledgeable of venue layout, programs, and policies
Answer questions, direct and/or escort guests to important area of the venue (restrooms, ATMs, dining options), and provide additional assistance whenever necessary
Act as the first point of contact, greet guests for inquiries, resolve client issues over the phone, in person and via email
Escalating to supervisor when necessary
Monitor guest conduct during arrival and exit to ensure a safe and secure environment for all
Complete all company and venue required training and participate in guest services team meetings
Knowledge of all facility protocols to help ensure guests are safely following protocols while inside the facility
Reporting any injury or unsafe area to supervisor
Act as a member of the emergency evacuation team by communicating and directing guests during an emergency
When necessary, will assist Guest Services management with retrieving lost and found property
Assist in Guest Services related training exercises including but not limited to medical aids, emergency procedures or “Experience” Service Excellence Guest Services Training several times a year
Requirements:
Minimum education level of: High School Diploma or GED
At least 1-2 years’ experience is a guest services related work environment
Must be able to work a variable schedule including evenings, weekends, and holidays
Must be able to represent LACC and the Guest Services Department in an exemplary manner
Must be able to work in a fast-paced environment during large or high-profile events
Possess strong verbal communication skills
Must be able to adapt to changing assignments and priorities
Must be able to maintain good business relations with all employees, guests, clients, and service providers
Must be able to interact effectively and calmly with angry or emotional guests, clients, and employees
Must be able to maintain a neat, clean, and professional attitude, demeanor, and dress appearance
A good understanding of the guest services roles in a facility environment
Must have reliable transportation
Nice to have:
Previous experience working in events, and knowledge of convention/trades/consumer shows
Education in business, hospitality, or tourism preferred