Guest Services Representative

• Welcome guests at entry points, including the front door and Box Office, ensuring a warm and detail-oriented first impression
• Become knowledgeable about the museum exhibits, including permanent and rotating displays, to share accurate and engaging information with visitors
• Guide guests through the museum, answering questions and providing directions to enhance their experience
• Monitor and manage the flow of traffic in hallways and exhibit areas to ensure a smooth and organized visit for all
• Deliver brief presentations in the theater before and after the introductory video to enrich visitors’ understanding of the museum
• Stand for extended periods at assigned stations, maintaining a detail-oriented and approachable demeanor
• Assist in achieving sales and service goals by promoting museum offerings and services
• Provide information about museum policies, events, and the Civil Rights era to educate and inspire guests
• Maintain cleanliness and order in assigned areas to create a welcoming environment
• Collaborate with team members to address guest needs and resolve any concerns promptly

• At least 2 years of experience in customer service, retail, or a related field
• Strong communication skills with the ability to clearly articulate information to diverse audiences
• A passion for history and education, particularly regarding the Civil Rights era
• Ability to stand for extended periods and move between assigned stations within the museum
• Weekend availability and flexibility to work varied shifts, including one weekday off
• Proficiency in handling guest inquiries and resolving issues with attention to detail
• Comfortable delivering short presentations to groups

Previous experience in retail sales or assisting guests in a similar environment is a plus

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan