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JLL Logo JLL · Customer Service

Guest Services Representative

United States, Chicago 19.00 - 19.50 USD / Hour · Job Posted February 20, 2026
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Job Description

We are currently seeking a Guest Service Representative to join our Experience Management (XM) team. The main functions are to provide outstanding guest experiences in a customer service setting by courteously greeting all tenants and visitors to the reception desk, and as a guest services resource for the tenants and visitors to the property.

Job Responsibility

  • Provide outstanding guest experiences in a customer service setting
  • Courteously greet all tenants and visitors to the reception desk
  • Sign in all authorized visitors according to policies
  • Contact tenants when a guest is not pre-registered
  • Provide excellent service to all guests
  • Answer and respond to tenant phone calls and e-mails
  • Provide guidance and information as requested
  • Ensure familiarity with building management and security protocol
  • Develop and maintain professional relationships with key contacts
  • Proactively investigate all events
  • Maintain service alert awareness
  • Report any security issues
  • Ensure work and reception areas are neat and orderly
  • Foster a positive and professional work environment

Requirements

  • High school diploma or equivalent
  • Minimum of 1 year experience in high-end hospitality, luxury retail, fine dining or related field
  • Professional demeanor and appearance
  • Positive and engaging personality in all work situations
  • Outstanding people skills
  • Ability to be flexible and adaptable
  • Strong organizational skills and ability to multi-task
  • Excellent oral and written communication skills
  • Ability to think quickly and efficiently when confronted with a client request
  • Self-starter, motivated, takes initiative, and anticipates needs of others
  • Computer literacy, specifically MS Office applications and Internet
  • Ability to stand for extended periods of time, unless physician-recommended accommodation has been granted
  • Proven track record of results
  • Act decisively, think big, and manage your time to meet deadlines in a fast-paced, high-volume environment
  • Candidates must be authorized to work in the United States without sponsorship

What we offer

  • 401(k) plan with matching company contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Early access to earned wages through Daily Pay
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