Guest Services Representative

Guest Services Representative - Nights

Guest Services Representative Nights – onefiftyfenchurch, Fenchurch Street, Lond...

Location

United Kingdom , London

Salary:

26000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Available to work between the hours of 19.30hrs and 07.30 hrs (approx.)
Desire and ability to learn
Strong communication skills
Ability to work alone for periods of time during the night shift due to size of building
Ability to organise self and multi - task
Flexible and adaptable
Attention to detail
Customer focused / can-do attitude
Understand the Hotel / Company standards, products and services
A good working knowledge of Opera PMS,is desired

Job Responsibility

To ensure the smooth and efficient running of the hotel to the satisfaction of all guests needs
The night audit is completed to fulfil all audit and statistical information requirements for the hotel
To ensure the security of hotel guests and hotel as a whole and to provide services for hotel guests
Carry out 2 security checks at regular intervals with special emphasis on security, fire and safety
Check hotel guests in and out, and assist with luggage when required
Serve food and liquor to company standards
Ensure all revenue is correctly charged and monies are securely kept
To ensure the total cash takings balance with the Opera settlements report and the receipt sheet and to complete the banking according to the correct procedure
Operate the hotel switchboard and deal with all internal and external calls, according to procedure
Order and deliver guest’s newspapers and correct charging and controls

What we offer

Healthcare Plan
Pension
Employee Discounted
Exclusive employee discounted rate to Cycas hotels
Continuous paid training and development opportunities
Free healthcare plan

Fulltime

Guest Services Representative - Nights

Guest Service Representative - Nights position at The Lincoln Suites London, Kin...

Location

United Kingdom , London

Salary:

29101.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Ability to work unsupervised
Strong communication skills
Previous experience within a similar role within a hotel environment
Always striving to deliver a great service for guests
Proactive and can complete tasks efficiently and follow up where necessary
Passionate about hospitality and standards
Keen eye for details
Excellent organisational skills
Ability to remain calm whilst working under pressure
Previous experience with MEWS and Opera PMS preferred but not essential

Job Responsibility

Provide a great guest experience by enabling a smooth arrival and departure experience including rooming and delivering luggage
Be fully conversant with hotel facilities, services and special promotions to maximise hotel sales
Be aware of hotel availability and take every opportunity to maximise room sales
Increase room revenue by supervising effectiveness of room category upselling
Anticipate guest needs, act upon and follow up guest requests
Ensure all charges are correctly posted to guest bills
Deal with cash, cheque, and credit transactions
Ensure all messages received for guests are passed on accurately
Carry out security checks at regular intervals with special emphasis on security, fire and safety
Check hotel guests in and out and assist with luggage when required

What we offer

Healthcare Plan
Pension
Employee Discounted rate to Cycas managed hotels
Reward & Celebration program
Opportunity to grow & develop
Free Healthcare plan
Continuous paid Training & Development opportunities
Great workplace atmosphere

Fulltime

The Dignity Health Arena, Theater and Convention Center Guest Services Represent...

Location

United States , Bakersfield

Salary:

Not provided

Legends Global

Expiration Date

Until further notice

Requirements

Customer service experience
Must be able to stand for extended periods of time
Excellent communication skills
Able to work outdoors if needed
Must be proactive in providing assistance
Must be able to work in a team environment and interact with multiple departments
Must be able to work flexible hours including nights, weekends and holidays

Job Responsibility

Check guest's tickets to ensure guest are in correct seating location
Directs guests to their seating location
Address guests that are not sitting in the area their ticket is good for
Responsible for keeping aisles, stairs and concourse clear of safety hazards
Provide the correct answer to guest questions or find out the answer
Resolves guest complaints and escalates to a supervisor as needed
Ensure guests are following arena guest code of conduct

Parttime

Guest Services Representative

The Dignity Health Arena, Theater and Convention Center Guest Services Represent...

Location

United States , Bakersfield

Salary:

Not provided

Legends Global

Expiration Date

Until further notice

Requirements

Customer service experience
Must be able to stand for extended periods of time
Excellent communication skills
Able to work outdoors if needed
Must be proactive in providing assistance
Must be able to work in a team environment and interact with multiple departments
Must be able to work flexible hours including nights, weekends and holidays

Job Responsibility

Greeting guests
Ticket scanning
Elevator and escalator operations
Directing guests to their seats and arena amenities such as restrooms, concessions, first aid and other event related areas
Check guest's tickets to ensure guest are in correct seating location
Directs guests to their seating location
Address guests that are not sitting in the area their ticket is good for
Responsible for keeping aisles, stairs and concourse clear of safety hazards
Provide the correct answer to guest questions or find out the answer
Resolves guest complaints and escalates to a supervisor as needed

Parttime

Guest Services Representative

Guest Services Representative (Days) – onefiftyfenchurch, Fenchurch Street, Lond...

Location

United Kingdom , London

Salary:

26000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Available to work between the hours of 07.00 hrs and 20.30hrs (approx.)
Working hours - This role is based on five shifts per week, including weekends, and is subject to business operational needs
Desire and ability to learn
Strong communication skills
Ability to organise self and multi - task
Flexible and adaptable
Attention to detail
Customer focused / can-do attitude
Understand the Hotel / Company standards, products and services
A good working knowledge of Opera PMS,is desired

Job Responsibility

To ensure the smooth and efficient running of the hotel to the satisfaction of all guests needs
The night audit is completed to fulfil all audit and statistical information requirements for the hotel
To ensure the security of hotel guests and hotel as a whole and to provide services for hotel guests
Carry out security checks at regular intervals with special emphasis on security, fire and safety
Check hotel guests in and out and assist with luggage when required
Serve food and liquor to company standards
Ensure all revenue is correctly charged and monies are securely kept
To ensure the total cash takings balance with the Opera settlements report and the receipt sheet and to complete the banking according to the correct procedure
Operate the hotel switchboard and deal with all internal and external calls, according to procedure
Order and deliver guest’s newspapers and correct charging and controls

What we offer

Healthcare Plan
Pension
Employee Discounted
Exclusive employee discounted rate to Cycas hotels
Continuous paid training and development opportunities
Free healthcare plan

Fulltime

Guest Service Representative NIGHTS

Guest Services Representative Nights – onefiftyfenchurch, Fenchurch Street, Lond...

Location

United Kingdom , London

Salary:

28200.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Available to work between the hours of 19.30hrs and 07.30 hrs
Desire and ability to learn
Strong communication skills
Ability to work alone for periods of time during the night shift due to size of building
Ability to organise self and multi - task
Flexible and adaptable
Attention to detail
Customer focused / can-do attitude
Understand the Hotel / Company standards, products, and services
A good working knowledge of Opera PMS,is desired

Job Responsibility

To ensure the smooth and efficient running of the hotel to the satisfaction of all guests needs
The night audit is completed to fulfil all audit and statistical information requirements for the hotel
To ensure the security of hotel guests and hotel as a whole and to provide services for hotel guests
Carry out 2 security checks at regular intervals with special emphasis on security, fire and safety
Check hotel guests in and out and assist with luggage when required
Serve food and liquor to company standards
Ensure all revenue is correctly charged and monies are securely kept
To ensure the total cash takings balance with the Opera settlements report and the receipt sheet and to complete the banking according to the correct procedure
Operate the hotel switchboard and deal with all internal and external calls, according to procedure
Order and deliver guest’s newspapers and correct charging and controls

What we offer

Great team spirit according to our slogan ‘It’s not over until we get a smile’
Exclusive employee discounted rate to Vertiq hotels
Continuous paid training and development opportunities
Free healthcare plan

Fulltime

Guest Services Associate

The Guest Services Associate represents the first point of contact with our gues...

Location

United States , St. George

Salary:

Not provided

Capital Vacations

Expiration Date

Until further notice

Requirements

High School Diploma/ GED
Experience or comparable knowledge in the Resort/Hotel industry
Timeshare knowledge is preferred
Basic computer skills
Close attention to detail
Excellent Customer Service skills with the ability to work under pressure
Bilingual is a plus
Active listener with the ability to solve problems
Ability to Work with minimal supervision
Excellent verbal and written communication skills

Job Responsibility

Represents the first point of contact with our guests and handles all stages of their stay
Is responsible for the efficient and courteous operation of the front desk
Is responsible for checking guests in/out most efficiently and courteously. Collect balances and post appropriate room charges
Answers and transfers all calls from the switchboard using proper telephone etiquette
Answers guest questions about local restaurants and attractions
Makes courtesy calls and follow up calls to all guests’ issues
Sends confirmation letters to owners/guests
Coordinates with all other departments to ensure a smooth response to guest’s requests
Processes all incoming revenue from all departments daily
Opens and closes the credit card machines and cashier audit reports

What we offer

Medical Insurance
Dental Insurance
Vision Insurance
Discounted Resort Stays
Paid Time Off
Life Insurance
Long-Term Disability
Professional Development
Competitive Compensation
Rapid Growth

Fulltime

Guest Services Host - Night Auditor

We are on the search for our next Guest Services Host – Night Auditor at Wilde t...

Location

United Kingdom , Cambridge

Salary:

Not provided

Wilde Aparthotels

Expiration Date

Until further notice

Requirements

Prior experience in a similar role is helpful

Job Responsibility

Endless Opportunities in One Space: Whether you’re welcoming guests or crafting the perfect cocktail, you'll thrive in our dynamic lobby, bar, and host stand. It's about maintaining a fun, fresh, and fast-paced environment while delivering excellent service
Be the Ultimate Brand Ambassador: Take ownership of your role with enthusiasm, energy, and a touch of flair—become the face of Wilde and represent us with pride
Make a Lasting Impact: Confidence is key! Master communication and teamwork to create memorable experiences for every guest that walks through our doors
Stay Driven, Stay Motivated: Strive for excellence every day—set ambitious goals and exceed them. We work together to push boundaries and celebrate our collective success
Exemplify Excellence at All Times: From the moment guests arrive, greet them warmly and with a smile, ensuring they feel welcome and at home
Understand Your Guests: Commit to learning the preferences and needs of our guests to provide personalised, thoughtful service that leaves a lasting impression
Push the Boundaries of Excellence: Constantly seek opportunities to innovate and improve. Your drive to make things better propels us all toward greater success
Lead with Kindness and Respect: Foster a culture of respect, inclusivity, and kindness, ensuring everyone feels valued and part of the team
Engage with the Community: Actively participate in local charity events and initiatives, building strong relationships within the community and contribute to our collective mission

What we offer

Paid family leave (>1 year of service)
Flexible working patterns
Bonus scheme that rewards high performers
- based on our core values and tied to individual property goals
Discounted rates for overnight stays for you, your family and friends
Refer and earn scheme - earn up to £/€550
Cycle to work scheme- to support a healthy lifestyle and our planet
Education Support to help you foster new skills
Volunteer days: 2 paid volunteer days per year
Support for you and your family when you need it with our Employee Assistance Program (EAP)

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Guest Services Representative - Nights

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