Guest Services Rep

• Proactively greet all guests as they enter the hospital
• Provide way finding assistance
• Escort patients, patient's families and visitors to their preferred destinations
• Provide wheelchair assistance
• Assist patients/visitors into and out of wheelchairs at their vehicles
• Greet all hospital guests
• Demonstrate behavioral and general expectations for service excellence
• Provide campus wide assistance with duties including but not limited to patient transportation, specimen delivery and valet services
• Assist Grounds department with light shoveling and salting
• Provide shuttle service for patients, patient's families and visitors
• Provide courier service for departments and Dr. offices
• Transport specimens
• Assist patients, patient's families and visitors in and out of the patient transport shuttle
• Partner with Volunteer Services in the staffing and managing of the information desks
• Coordinate Volunteer Services and Guest Services staff and resources to assist with way finding
• Provide patient room information to visitors while practicing HIPAA guidelines
• Coordinate staff and resources to assist with flower deliveries, specimen deliveries, and retail support
• Assist in maintaining a safe and clean environment
• Provide logistical support to Guest Services associates and volunteers
• Receive incoming calls and provide high level customer service
• Partner with Lutheran General Hospital service departments to enhance the patient experience
• Support Public Safety department with hospital entrance monitoring, emergency response, special event assistance
• Partner with departments to ensure a comfortable hand off and departure when patients are being discharged
• Conduct equipment rounds throughout the hospital campus
• Assist with item transports, patient chart rounds and mail delivery
• Provide valet services for The Center for Advanced Care
• Have and maintain a valid drivers licence with a clean driving record
• Obey all traffic laws and posted signs
• Greet patients, patient's families and visitors as they approach the Center for Advanced Care
• Inform the customer and document any damage located on vehicles before parking them
• Retrieve vehicles and return them to the Main entrance
• Complete all required money deposits
• Assist valet customers in and out of the vehicle, provide wheelchair assistance

• High School education
• 1-3 yrs. Customer Service experience
• 1-3 yrs. Hospital or Healthcare experience preferred
• Excellent communication skills
• Efficient understanding of Customer Service
• Positive attitude
• Ability to anticipate patient, employee, and unit need and refer for appropriate action
• Current valid Illinois Drivers License
• Ability to maintain traffic flow, perform valet services and assist guests by providing direction or wheelchair assistance
• Ability to lift up to 20 pounds occasionally and/or 10 to 25 pounds frequently and/or up to 10 pounds constantly
• Ability to lift, push, bend up to 100 pounds occasionally and/or in excess of 50 pounds frequently and/or in excess of 20 pounds constantly
• Ability to communicate with a high volume of guests entering into the facility in a courteous, and professional manner
• Ability to work weekends, holidays, and work different shifts to accommodate staffing needs
• Routinely works with potentially infectious specimens and patients
• Ability to be exposed to extreme weather conditions
• Ability to be flexible with work hours, including weekends

1-3 yrs. Hospital or Healthcare experience preferred

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program
• Premium pay such as shift, on call, and more
• Incentive pay for select positions
• Opportunity for annual increases based on performance