Guest Services Officer Job at Four Seasons (Kyoto)

Front Office Guest Service Attendant

Assist staff with problem payments; process check-ins and check-outs; handle pay...

Location

Fiji , Sheraton Fiji Golf & Beach Resort

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D.
At least 1 year of related work experience
Eligible for individuals with working rights in Fiji

Job Responsibility

Expediting problem payments
Following up with guest regarding satisfaction with guest-related issues
Processing check-ins and check-outs
Handling payment types
Resolving disputes
Coordinating with housekeeping
Running daily reports
Reviewing shift logs and memo books
Preparing and balancing receipts
Guiding and coaching employees

What we offer

Equal opportunity employer
Fosters diverse environment
Non-discrimination policy

Parttime

Guest Service Agent - Front Office

Hotel Front Desk Agent responsibilities include registering guests, managing res...

Location

United States , Moon Township, PA

Salary:

14.00 - 14.50 USD / Hour

Prospera Hospitality

Expiration Date

Until further notice

Requirements

Work experience as a Hotel Front Desk Agent, Receptionist or similar role
Customer service attitude
Excellent communication and organizational skills
Must be available to work a flexible schedule, including nights, weekends and holidays.
Hotel experience: 1 year (Preferred)

Job Responsibility

Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Maintain updated records of bookings and payments

What we offer

401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Guest Service Associate

Guest Service Associate position at Courtyard by Marriott Kochi Airport focused ...

Location

India , Kochi

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required
Ability to stand, sit, or walk for extended time
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance

Job Responsibility

Giving guests smooth check-in and check-out
Building memorable and unique guest experiences
Delivering wide range of services guiding guests through entire stay
Processing operational needs
Addressing guest requests
Completing reports
Sharing highlights of local area

What we offer

Equal opportunity employer
Valued and celebrated unique backgrounds
Global team environment
Professional development opportunities

Fulltime

Guest Relation Officer

Respond to any questions from guests and follow up with guests to ensure their r...

Location

China , Sanya

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

Job Responsibility

Respond to guest questions and follow up to ensure satisfaction
Take and confirm reservations and cancellations
Supply guests with information regarding property amenities, services, and local areas
Respond to guest requests for special arrangements or services
Contact appropriate departments to resolve guest requests
Collaborate with management to develop procedures and set goals
Assign and ensure work tasks are completed on time and meet quality standards
Follow all company policies and procedures
Welcome and acknowledge all guests according to company standards
Speak with others using clear and professional language

What we offer

Training and development opportunities
Recognition programs
Focus on holistic well-being
Part of a global team
Community and camaraderie with diverse co-workers

Fulltime

Guest Service Agent

Guest Service Agent role at The Westin & Four Points by Sheraton Brisbane, respo...

Location

Australia , Brisbane

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Experience with OPERA property management system or similar
At least 2 year experience preferably within a high volume environment
Outstanding relationship building skills
Excellent customer service experience
Confidence and skills to up sell and promote our venues
Passion for the Hospitality Industry

Job Responsibility

Anticipate guests' service needs
Maintain customer loyalty through innovative resolution of issues
Manage all aspects of the front office department
Handle complaints, settling disputes, and resolving grievances
Build and strengthen relationships with existing and new customers
Drive loyalty through loyalty programs and guest experiences
Deliver exceptional guest experiences
Perform front desk and guest service duties
Handle check-ins and check-outs
Manage reservations

What we offer

Discounts on hotel rooms including all properties within the Marriott International group
Discounts on food & beverage across all hotels
Recognition programs
Wellbeing & mindfulness programs
Employee Assistance Program
Hotel training opportunities

Parttime

Assistant Director of Guest Service

Responsible for all front office functions and staff. Areas of responsibility in...

Location

Italy , Roma

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
4 years experience in guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major
2 years experience in guest services, front desk, or related professional area

Job Responsibility

Responsible for all front office functions and staff
Directs and works with managers and employees to execute front office operations
Strives to improve guest and employee satisfaction
Maximizes financial performance of the department
Leads Guest Services Team
Maintains Guest Services and Front Desk Goals
Manages Projects and Policies
Ensures Exceptional Customer Service
Manages and Conducts Human Resource Activities

Fulltime

Guest Relations Officer

Le Cordon Bleu Dusit Culinary School is a joint venture company with its presenc...

Location

Thailand

Salary:

Not provided

Le Cordon Bleu

Expiration Date

Until further notice

Requirements

Minimum education of Vocational certificate in any discipline
Minimum of 1-2 years of relevant experience
Good communication skills both written and verbal communication both Thai and English
Good Interpersonal skills
Ability to liaise with other departments within the school
Proficiency in Microsoft Office programs
Word, Excel and Outlook

Job Responsibility

Serve as the primary point of contact for all guest-relations tasks with an active presence in the reception area and throughout the school
Welcome and greet guests upon arrival, assist during their visit, and ensure a warm farewell upon their departure
Collaborate closely with the Marketing team to ensure consistent and high-quality service delivery
Develop and maintain a thorough knowledge of the school’s courses and programs, tuition and fees, rules and regulations, and school facilities to provide accurate and detailed information to guests and students
Actively promotes in-house events and activities, and stays informed about special events and new course promotions to assist guests with accurate and timely information
Handle telephone calls and consider directing them to the appropriate personnel as needed
Manage the receipt and dispatch of documents and packages, ensuring they are delivered on time
Assist and coordinate with Student Services Officers and the Government Liaison Officer on student-related matters
Other assignments as assigned by supervisor

Guest Service Agent

Our Guest Service Agents are the face of the hotel. They greet and welcome every...

Location

Australia , Gold Coast

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Completing or currently studying in Hospitality related course preferred
has previous experience in Front Office Operations
strong background in Front Office or customer service is preferred
is available for shift work on a rotated roster
outstanding written & verbal communication skills
a team player, with flair for guest experience
computer Literate in Microsoft office with previous Experience in Opera PMS will be highly regarded.

Job Responsibility

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
process all payment types such as room charges, cash, checks, debit, or credit
answer, record, and process all guest calls, messages, requests, questions, or concerns
coordinate with Housekeeping to track readiness of rooms for check-in
communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed
supply guests with directions and information regarding property and local areas of interest
run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
complete designated cashier and closing reports in the computer system
cash guests' personal checks and traveler's checks
count bank at the beginning and end of shift

What we offer

Unlimited strategic development and career opportunities
generous accommodation and food and beverage discounts including all properties within the Marriott International group
recognition programs to keep you motivated
the best hotel training opportunities provided
wellbeing and mindfulness programs to ensure you stay healthy.

Parttime

Guest Services Officer

Four Seasons

Location:
Japan , Kyoto

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 29, 2026

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Job Posted:
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