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Guest Services Officer - Executive Club

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Four Seasons

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Location:
Malaysia , Kuala Lumpur

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Guest Services Officer - Executive Club is responsible for delivering exceptional, personalized service to guests of the Executive Club while ensuring seamless coordination between Front Office and Food & Beverage operations. This role serves as a key point of contact for Executive Club guests, curating memorable experiences in line with Four Seasons’ luxury standards and brand values. The ideal candidate is service-oriented, detail-focused, and passionate about creating meaningful guest interactions.

Job Responsibility:

  • Provide warm, professional welcome and departure services to Executive Club guests
  • Manage private check-in and check-out processes efficiently and accurately
  • Anticipate guest needs and personalize services to enhance the overall Executive Club experience
  • Maintain detailed knowledge of guest preferences and special occasions
  • Handle guest requests, concerns, and feedback promptly and effectively
  • Ensure the Executive Club Lounge environment remains immaculate, well-stocked, and inviting at all times
  • Perform registration procedures, room assignments, and billing transactions in accordance with hotel policies
  • Coordinate closely with Reservations, Housekeeping, Concierge, and other departments to ensure smooth guest journeys
  • Monitor room readiness and prioritize VIP arrivals
  • Assist with room moves, extensions, and special arrangements
  • Ensure compliance with cash handling procedures and audit standards
  • Maintain up-to-date knowledge of hotel services, facilities, promotions, and local attractions in Kuala Lumpur
  • Oversee daily Executive Club Lounge food and beverage service, including breakfast, afternoon tea, and evening cocktails
  • Provide attentive table service and maintain high standards of presentation and hygiene
  • Monitor buffet displays, replenishment, and food quality standards
  • Coordinate with the Culinary and F&B teams to ensure timely service and product excellence
  • Ensure compliance with food safety, hygiene, and service standards
  • Recommend beverages and assist guests with selections, including basic knowledge of wines, spirits, and specialty beverages
  • Support inventory control and minimize wastage within the lounge
  • Build rapport with repeat and long-stay guests to foster loyalty
  • Handle VIP amenities coordination and special arrangements
  • Proactively resolve service challenges and follow up to ensure satisfaction
  • Represent Four Seasons’ service culture with professionalism, discretion, and integrity

Requirements:

  • Diploma or Degree in Hospitality Management or related field preferred
  • Minimum 1–2 years’ experience in Front Office and/or Food & Beverage in a luxury hotel environment
  • Strong communication and interpersonal skills
  • Ability to multitask in a fast-paced, high-service environment
  • Knowledge of Opera or similar Property Management Systems is preferred
  • Strong understanding of luxury service standards
  • Candidates must speak read and write Bahasa Malaysia
  • Excellent command of English
  • additional languages are an advantage
  • Must have the right to work in Malaysia
What we offer:
  • Competitive salary, wages, and a comprehensive benefits package
  • Excellent training and development opportunities
  • Complimentary accommodation at other Four Seasons Hotels and Resorts
  • Complimentary dry cleaning for employee uniforms
  • Complimentary employee meals

Additional Information:

Job Posted:
March 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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