Guest Services Officer - Executive Club Job at Four Seasons (Kuala Lumpur)

Guest Services Officer - Executive Club

Four Seasons

Location:
Malaysia , Kuala Lumpur

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

The Guest Services Officer - Executive Club is responsible for delivering exceptional, personalized service to guests of the Executive Club while ensuring seamless coordination between Front Office and Food & Beverage operations. This role serves as a key point of contact for Executive Club guests, curating memorable experiences in line with Four Seasons’ luxury standards and brand values. The ideal candidate is service-oriented, detail-focused, and passionate about creating meaningful guest interactions.

Job Responsibility:

Provide warm, professional welcome and departure services to Executive Club guests
Manage private check-in and check-out processes efficiently and accurately
Anticipate guest needs and personalize services to enhance the overall Executive Club experience
Maintain detailed knowledge of guest preferences and special occasions
Handle guest requests, concerns, and feedback promptly and effectively
Ensure the Executive Club Lounge environment remains immaculate, well-stocked, and inviting at all times
Perform registration procedures, room assignments, and billing transactions in accordance with hotel policies
Coordinate closely with Reservations, Housekeeping, Concierge, and other departments to ensure smooth guest journeys
Monitor room readiness and prioritize VIP arrivals
Assist with room moves, extensions, and special arrangements
Ensure compliance with cash handling procedures and audit standards
Maintain up-to-date knowledge of hotel services, facilities, promotions, and local attractions in Kuala Lumpur
Oversee daily Executive Club Lounge food and beverage service, including breakfast, afternoon tea, and evening cocktails
Provide attentive table service and maintain high standards of presentation and hygiene
Monitor buffet displays, replenishment, and food quality standards
Coordinate with the Culinary and F&B teams to ensure timely service and product excellence
Ensure compliance with food safety, hygiene, and service standards
Recommend beverages and assist guests with selections, including basic knowledge of wines, spirits, and specialty beverages
Support inventory control and minimize wastage within the lounge
Build rapport with repeat and long-stay guests to foster loyalty
Handle VIP amenities coordination and special arrangements
Proactively resolve service challenges and follow up to ensure satisfaction
Represent Four Seasons’ service culture with professionalism, discretion, and integrity

Requirements:

Diploma or Degree in Hospitality Management or related field preferred
Minimum 1–2 years’ experience in Front Office and/or Food & Beverage in a luxury hotel environment
Strong communication and interpersonal skills
Ability to multitask in a fast-paced, high-service environment
Knowledge of Opera or similar Property Management Systems is preferred
Strong understanding of luxury service standards
Candidates must speak read and write Bahasa Malaysia
Excellent command of English
additional languages are an advantage
Must have the right to work in Malaysia

What we offer:

Competitive salary, wages, and a comprehensive benefits package
Excellent training and development opportunities
Complimentary accommodation at other Four Seasons Hotels and Resorts
Complimentary dry cleaning for employee uniforms
Complimentary employee meals

Additional Information:

Job Posted:
March 21, 2026

Employment Type:

Fulltime

Work Type:

On-site work

Four Seasons - All Job Offers

Job Link Share: