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Guest Services Manager

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Four Seasons

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Location:
United States of America , Scottsdale

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Four Seasons Resort Scottsdale is looking for a passionate Guest Services Manager! This position is part of the Rooms Management team and manages the hotel lobby and arrival/departure experience of the respective hotels/resorts.

Job Responsibility:

  • Trains and schedules the Guest Service Team
  • Supervises day-to-day performance of the staff
  • Coaches staff to achieve Benchmark standards
  • Handles all guest interactions with the highest level of hospitality and professionalism
  • Resolves customer complaints
  • Assists customers in all inquiries in connection with hotel services
  • Responds to all guest requests in an accurate and timely manner
  • Support the Front Office Manager
  • Ensures proper procedure is established and followed to process packages, messages, and mail
  • Works harmoniously and professionally with co-workers and supervisors
  • Works closely with Front Desk, Concierge, Reservations, Sales and Security
  • Stores and retrieves guest luggage and packages
  • Utilizes a variety of software programs (Key, Opera, and Golden) to accurately input special arrangements
  • Delegates appropriately, duties and responsibilities to equipped and resourced employees
  • Embraces and supports the Training initiatives and philosophies of the company
  • Ensures employees have a complete understanding of Rules and Regulations
  • Assists with the development of Guest Services Agents
  • Through hands on management, supervises closely all GSAs in the performance of their duties
  • Monitors employee morale and provides mechanism for performance feedback and development
  • Conducts annual Performance Reviews

Requirements:

  • At least 2~3 years of relevant work experience in a similar position
  • Self-driven and a strategic resourcing professional
  • Able to work independently and under pressure in a fast pace working environment
  • Good team spirit, multi-tasking, cooperative with good communication and interpersonal skills
  • Valid Arizona Driver’s License and capable of driving vehicles
What we offer:
  • Energizing Employee Culture
  • Comprehensive learning and development programs
  • Inclusive and diverse employee engagement events all year-round
  • Exclusive discount and travel programs with Four Seasons
  • Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan)

Additional Information:

Job Posted:
January 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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