Guest Services Manager Job at Holiday Inn Taunton (York)

Guest Services Manager

Holiday Inn Taunton

Location:
United Kingdom , York

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As Guest Service Manager, you’ll inspire a multiskilled team delivering across all guest-facing areas. While your background may be focused towards Front Office, F&B or Meetings & Events, your leadership will shape the whole guest service function and you will receive full training to lead confidently across all front facing areas, giving you the experience you need to take the next step towards an Operations or Hotel Manager role.

Job Responsibility:

Lead, coach, and inspire a multiskilled Guest Service team across Front Office, Food & Beverage, and Meetings & Events
Drive service excellence across every guest interaction, from check in to dining
Handle guest feedback and resolve issues quickly, turning challenges into positive outcomes
Ensure compliance with safety, security, and operational standards across the hotel
Monitor performance against KPIs, driving sales opportunities while effectively managing costs and resources
Take accountability for a guest service function and KPIs, as set out by the Hotel Manager
Partner with other hotel departments to keep operations running smoothly and deliver seamless guest experiences

Requirements:

Experience in a senior guest service role (eg. Front Office Manager/Supervisor, F&B Manager/Supervisor, M&E Manager/Supervisor, or Duty Manager)
Strong understanding of hotel guest service KPIs including guest satisfaction, loyalty recognition, lead generation, beverage GP and problem handling
Strong leadership and communication skills
Keen to grow beyond your current area of expertise and develop skills across all areas of hotel operations

What we offer:

Discounted hotel stays around the globe, with food and beverage discounts
Attractive discounts across many major retailers, restaurants, and events
FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)
Personal and career development
Round the clock access to the Employee Assistance programme, offering mental health and wellbeing support, financial and legal advice

Additional Information:

Job Posted:
January 10, 2026

Expiration:
February 08, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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